04-21-2025
05:02 PM
- last edited on
04-22-2025
06:09 PM
by
Tiffany
I have an MF733Cdw running on house WiFI. All equipment is Apple (Macs, iPhones, iPad). My mac is a mini 2023 (M2) running Sequoia 15.4.1. Everything was working just fine. I can print with no problem. However when I push Open Scanner button the Image Capture window has everything grayed out, even the three colored dots in the upper left corner. In the window it says No camera or scanner selected. Rebooting doesn't seem to work. This is a new problem. Suggestions?
04-21-2025 05:17 PM
FYI, I did update the drivers to the 07/07/2025 versions. That did restire to colored dots to the Image Capture window, however no devices are listed
04-21-2025 05:26 PM
The plot thickens. I removed the prnter and added it back. However it didn't add back the scanner, just the printer. ????
04-21-2025 09:37 PM
Greetings,
This might help. Please download and run the installer. Let us know the result.
Scanner Driver and Utilities v2.15.17
~Rick
Bay Area - CA
~R5 C (1.0.9.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
04-22-2025 10:22 AM
No luck with the new driver. Since this happened after the recent macOS upgrade to 15.4.1 I am guessing Apple introduced some bug, and I will have await Canon to release a new driver for 15.4.1
04-22-2025 10:23 AM
BTW, the MF device has the latest firmware.
04-22-2025 06:03 PM
I can't find the firmware, im on Mac, it
just updated to seq. 15.4.1 earlier today
04-22-2025 06:16 PM
That is odd. I can't locate any drivers for that machine. They seem to have been pulled somehow. It reports "There are no results available for the macOS Sequoia v15. Please try again."
04-22-2025 06:21 PM
Firmware and all drivers for the MF733Cdw are available here:
Canon Support for Color imageCLASS MF733Cdw | Canon U.S.A., Inc.
~Rick
Bay Area - CA
~R5 C (1.0.9.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
04-22-2025 06:23 PM
They used to be. No longer. I tried both Safari and FireFox.
"3. Software and Driver Results 0 of 0 Results"
03/18/2025: New firmware updates are available.
EOS R5 Mark II - Version 1.0.3
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.