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List of My Products disappeared

Hello!I have had an issue where all the products I have registered are no longer showing up - as well as all the Care Pak activations along with them. Searching the message boards shows that some people have had this issue in the past, but the only u...

Dropbox didn't take all photos

Been pondering this topic for a while but need to get some help. I listed twelve photos with a brief caption in an email. Then I downloaded the twelve photos to Dropbox. It took seven but wouldn't download the remaining five. Never had this happen be...

Resolved! Did anyone bought New Canon Advanced Handbook?

After I had done reading this Advanced Handbook, I felt so disappointed that this book only provided some basic shooting technique of photography and most of the pages are talking about photshop editing. Does anyone know any better Canon book of adva...

CarePAK Activation Nightmare

OK, this forum is my last hope as canon customer service is going to be absolutely zero help no matter what I do, who I speak to, who I email, who I beg etc. it's been the absolute biggest waste of time and the worst customer service experience I've ...

GARN911 by Contributor
  • 7768 Views
  • 8 replies
  • 0 likes

Do Better CanonUSA

As a Canon Professional Photographer for 10+ years, an avid Canon Consumer in general, the way CanonUSA handles and processes orders is an utter joke. The customer service reps I've ALWAYS dealt with are top-notch and friendly. But they can only do s...

Resolved! Check

I have a serial number of a camera and I haven’t bought it yet but I need to check, how do I do that, I am in USA

Certified Technician

I used to work for a printer maintenance and repair company, and I have attended certification courses for printers in the past. Is this something that Canon offers? I would love to take some brush-up courses, or even learn some completely new machin...

Canon Account

I was asked to set up an account when I recently registered a new printer.  The account came up with my old address and I could not change it.  I completed the registration, thinking I could go back in and fix it, but I can't find my account to fix i...

RAM2 by Apprentice
  • 2069 Views
  • 1 replies
  • 1 likes

Sellng to stock photo places?

Looked at Pond5 that was mentioned by a videographer. Don't so video but out of curiosity looked at Shutterstock. Does anyone here sell to them? Alternatives? Advice? I would be selling flowers, birds, wildlife, landscape. Thanks.

Dull winter

Does anyone have any tips or tricks for staying interested in photography during the dull, grey months of winter? I've seen wrebsites that claim to address this topic, but all they say is to wait until a sunny day or a chance shqaft of light breaks t...

Is renewal a real thing?

I got an email, supposedly from Canon, saying that my membership will soon expire and that I should log in and click the Renew button.I'm logged in. I can't find any Renew bottom.The email was in my spam folder. Because of that (at least), I didn't c...

16-bit scan on CanoScan LiDE 400

I've had my CanoScan LiDE 400 for about a year, and now I need to access the 16-bit grayscale or 48-bit color features. It seems that the Lite utility does not support this. I found some old support answers from 2014 that showed how to enable 16/48-b...

5d by Apprentice
  • 2585 Views
  • 2 replies
  • 0 likes
Getting started

New to the community? Here's some information to help you get acquainted:

Announcements
12/15/2025: New firmware update available for EOS C50 - Version 1.0.1.1

11/20/2025: New firmware updates are available.

EOS R6 Mark III - Version 1.0.1

EOS R3 - Version 2.0.0

EOS R1 - Version 1.2.0

EOS R5 Mark II - Version 1.2.0

EOS R5 - Version 2.2.1

PowerShot G7 X Mark III - Version 1.4.0

PowerShot SX740 HS - Version 1.0.2


10/21/2025: Service Notice: To Users of the Compact Digital Camera PowerShot V1

10/15/2025: New firmware updates are available.

Speedlite EL-5 - Version 1.2.0

Speedlite EL-1 - Version 1.1.0

Speedlite Transmitter ST-E10 - Version 1.2.0


07/28/2025: Notice of Free Repair Service for the Mirrorless Camera EOS R50 (Black)

07/24/2025: New firmware updates are available.


07/23/2025: New firmware updates are available.

EOS R5C - Version 1.1.1.1

EOS C80 - Version 1.0.3.1


7/17/2025: New firmware updates are available.

EOS R7 - Version 1.7.1

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EOS R8 - Version 1.5.0

EOS R50 - Version 1.4.0

Powershot V10 - Version 1.4.0

Powershot V1 - Version 1.1.0

EOS R50V - Version 1.1.1


05/21/2025: New firmware update available for EOS C500 Mark II - Version 1.1.5.1

02/20/2025: New firmware updates are available.

RF70-200mm F2.8 L IS USM Z - Version 1.0.6

RF24-105mm F2.8 L IS USM Z - Version 1.0.9

RF100-300mm F2.8 L IS USM - Version 1.0.8

RF50mm F1.4 L VCM - Version 1.0.2

RF24mm F1.4 L VCM - Version 1.0.3


01/22/2024: Canon Supports Disaster Relief Efforts in California
01/14/2025: Steps to resolve still image problem when using certain SanDisk SD cards with the Canon EOS R5 Mark II