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Frustrated with customer service

Is anyone else disgusted with the poor customer service of this company? I've had a printer not even 2 months, and it keeps disconnecting from my laptop. I'm being told after hours of technical help, that it's my antivirus. That it's blocking my prin...

The Joys of Volunteering

I have, of late, been spending a bit of time in medical facilities for one reason or another.  One of those was to support a research group within the University of Auckland, with which I have strong connections: not only going there 50 years ago, bu...

Image of barrier.jpg OTG50018 copy.jpg

What’s your storage/ backup routine

Hello, Canon community! I’m trying to streamline my storage process. Currently, I house my photos on my hard drive and external drives. However, I’m concerned about loss of disk space and external drives failing. With that said, I decided to checkout...

Resolved! Potential Scam Email

Hi,I received an email with a Word document attached from:CUSA_Social [at] cusa [dot] canon [dot] comWhen I searched online, the only result was a post in this discussion form that was edited on November 6th. Is it scam? 

Canon forum waste of time!

One "response" received to my question. Response had absolutely nothing to do with the question I asked. When I emailed her back, I was told to go to the forum to reply. When I come to the forum to reply, I'm told to email them! Goodbye Canon, hello ...

Need advice for a photo shoot that didn't pan out

Last spring I was paid to do the photography for a festival. It turns out that the person could use some of the photos but couldn't use others. Maybe a lack of communication of what was required? Me not taking some photos and letting him review them ...

Subscriptions and costs

Hi, I just want to share my thoughts and concerns when it comes to printer subscriptions.  I have now subscribed to 2 different printer companies subscriptions after purchasing their products and am unsatisfied with how things ended up working out fo...

Getting started

New to the community? Here's some information to help you get acquainted:

Announcements
12/15/2025: New firmware update available for EOS C50 - Version 1.0.1.1

11/20/2025: New firmware updates are available.

EOS R6 Mark III - Version 1.0.1

EOS R3 - Version 2.0.0

EOS R1 - Version 1.2.0

EOS R5 Mark II - Version 1.2.0

EOS R5 - Version 2.2.1

PowerShot G7 X Mark III - Version 1.4.0

PowerShot SX740 HS - Version 1.0.2


10/21/2025: Service Notice: To Users of the Compact Digital Camera PowerShot V1

10/15/2025: New firmware updates are available.

Speedlite EL-5 - Version 1.2.0

Speedlite EL-1 - Version 1.1.0

Speedlite Transmitter ST-E10 - Version 1.2.0


07/28/2025: Notice of Free Repair Service for the Mirrorless Camera EOS R50 (Black)

07/24/2025: New firmware updates are available.


07/23/2025: New firmware updates are available.

EOS R5C - Version 1.1.1.1

EOS C80 - Version 1.0.3.1


7/17/2025: New firmware updates are available.

EOS R7 - Version 1.7.1

EOS R10 - Version 1.7.0

EOS R8 - Version 1.5.0

EOS R50 - Version 1.4.0

Powershot V10 - Version 1.4.0

Powershot V1 - Version 1.1.0

EOS R50V - Version 1.1.1


05/21/2025: New firmware update available for EOS C500 Mark II - Version 1.1.5.1

02/20/2025: New firmware updates are available.

RF70-200mm F2.8 L IS USM Z - Version 1.0.6

RF24-105mm F2.8 L IS USM Z - Version 1.0.9

RF100-300mm F2.8 L IS USM - Version 1.0.8

RF50mm F1.4 L VCM - Version 1.0.2

RF24mm F1.4 L VCM - Version 1.0.3


01/22/2024: Canon Supports Disaster Relief Efforts in California
01/14/2025: Steps to resolve still image problem when using certain SanDisk SD cards with the Canon EOS R5 Mark II