How does one contact customer service? The web site does not have an email address. I was billed for the pro app subscription which I said I did not want and need to request a refund. The software does not work well. Thanks.
Hello! I have two EOS Rebel T100 cameras that I use for photography and ocasionally for live streaming. I've been using HDMI to live stream using OBS but I have to refresh the cam every 30 minutes or it will turn off. I heard that I could bypass the ...
Hey there - like the title says, I have an older T6s, a MacBook and the Pro version of the utility just downloaded today from the Canon website. When I load up the Pro app, it never shows the connected T6s and neither does my video recording app I'm ...
Hi today I wanted to purchase a subscription to Canon Webcam Utility Pro. But I noticed that it is possible to do it only for US residents.How can I buy a subscription if I live in Ukraine?
I HAD a problem when install mine EWC (Eos WebCam)the problem starts from EOS Webcam do not pop up on my screen (basically a logo or something i remember)but in background the service EWC.service was runningso i open my obs to test what happend, and ...
HI, I use Canon M50 and it was working very well in the earlier IOS but after updating to Sequoia it stopped. I was using this for all my Zoom sessions and now I can't anymore.can anyone help? thaank you in adavance~
Dear community,My Mac upgraded to "Mac OS Sonoma 14.5". "EOS Utility 3.app" seems to connect fine, and the "Remote Shooting" / "live view shoot" feature seems to work just fine. But the rest doesn't: "EOS Webcam Utility Pro", Zoom, Teams etc. don't s...
Hi, I've been using the Canon m50 for almost 3 years as a webcam using the EOS Utility app and recently Eos Webcam utility pro with ZERO issues. Windows 11 operating system. My usual procedure would be:Flip on cameraclose the utility that auto launch...
I have been trying to get into plane spotting streaming for a while but whenever I connect my EOS 1500d to my MacBook it does not get detected by the webcam utility. It works just fine with my Windows PC and the EOS utility 3. I have even uninstalled...
I really don't get how there has been so many issues with this app for over 6 years now. I'm trying to use my camera as a webcam, it's working once, but randomly it doesn't work. I've looked through every forum, tried every "solution", uninstalled an...
My setup: Rebel T7 and Macbook Pro 2021 with M1 Pro on MacOS Sonoma (14.3.1)The problem: For the last few years, the connection when using my T7 as a webcam has been very unreliable. I would have to power cycle, kill app and restart, plug/unplug, ...
Hello Community,I have a Canon EOS 1500D, and I want to use it as a webcam. As Canon's website says that with the web utility, I can use it as a webcam but I am facing problem.When I connect USB with the camera and then with my MAC, it does nothing. ...
hi i have canon eos m50 mark ii and i have problem with webcam utility pro here is some information i bought hdmi video capture and micro hdmi and i cant connect to utility program i dont know is it dont recognize the camera or idk what its just blac...
I just moved to a different computer (same cables) and on this computer the EOS Webcam Utility only shows the black screen with "EOS Webcam Utility"I have triple checked that the other EOS Utility is not running, the camera is in airplane mode, I hav...
EOS Webcam Utility + Macbook Air M1My camera works within the webcam utility app but does not get detected in any other app.I’ve been searching for hours but nothing has worked. Please help.
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| 08-02-2025 05:16 PM | ||
| 06-26-2025 10:36 PM | ||
| 02-27-2025 07:43 PM | ||
| 12-13-2024 02:47 PM | ||
| 12-09-2024 06:59 PM |
New to the community? Here's some information to help you get acquainted:
05/13/2026: New firmware updates are available.
EOS R5 Mark II - Version 1.3.0
EOS R6 Mark II - Version 1.7.0
03/17/2026: New firmware updates are available.
SELPHY CP1500 - Version 1.0.7.0
01/20/2026: New firmware updates are available.
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
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