05-09-2024 01:59 AM
I have been trying to get the subscription service for webcam utility pro. When I open the software and go to upgrade it asks me to login. When I click login it opens a window to do so on the Canon USA website. I created an account but it only lets me use an American address which I do not have. Thus I cannot subscribe and I cannot login with my Canadian account canon account as there is no address bar in the window it opens so I can only navigate around the American site. How can I subscribe to the webcam utility service as a Canadian? Even if I could find how to do it in my own browser I wouldn't be able to login to the Canadian account in the webcam utility software itself. This has been a very infuriating process.
Solved! Go to Solution.
05-09-2024 04:14 AM - edited 05-09-2024 04:17 AM
Greetings ,
The EOS Webcam Utility Pro subscription is only available for US customers currently. I believe this has to do with licensing.
Two easy payment options available with a monthly subscription for $4.99 per month or an annual subscription for $49.99 per year – both options offer a 30-day trial period. The software will be available exclusively to customers in the U.S.A. This is referenced on the home page.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
05-09-2024 04:14 AM - edited 05-09-2024 04:17 AM
Greetings ,
The EOS Webcam Utility Pro subscription is only available for US customers currently. I believe this has to do with licensing.
Two easy payment options available with a monthly subscription for $4.99 per month or an annual subscription for $49.99 per year – both options offer a 30-day trial period. The software will be available exclusively to customers in the U.S.A. This is referenced on the home page.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
05-09-2024 12:55 PM
Thank you for the reply, Rick. I know a few Canadian streamers that use it, so I didn't even think to look for that. I suppose they are just looking good in 720p or used a work around of some kind.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.