R6 Mark II SD card in camera but can't shoot videos or take photos.

[ivFrito]

I am new to Canon cameras and was really excited to begin filming but am having a major issue where I pretty much can't shoot anything. The camera in question is a Canon R6 Mark II. I have a SanDisk Extreme Pro 128 GB SD card in the camera. I have formatted the card and set the setting under "Record func+card/folder sel." to disabled and enabled multiple times as well as swapped between slots 1 and 2. When outside the settings, I see an SD card icon with a 1 or 2 depending on what slot it's in, so I am assuming it's detecting the card, but I still can't seem to shoot anything. When I press the "Q" button, I go in and select the card, but still nothing. I have the camera set to manual and have gone through each other mode, but nothing. I changed resolutions and frame rates, took out the battery and SD card, etc. I am completely out of ideas, as I've gone almost a week since purchasing the camera, messing around with every setting possible and watching all sorts of videos, and still nothing. The only thing I haven't done is completely reset the camera. I'm highly sure the SD card is fully functional, so I really have no clue what it can be.

[TomRamsey]

It sounds as if you are only using one card, if so do you have the setting "release shutter without card" disabled?  (shooting menu - 7).  I believe that would have to be enabled, or on to actually record.  

EDIT: I just tested this and I was wrong.  I removed a card and tried this, it still recorded a photo.

[jrhoffman75]

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@ivFrito wrote:

I am new to Canon cameras and was really excited to begin filming but am having a major issue where I pretty much can't shoot anything. The camera in question is a Canon R6 Mark II. I have a SanDisk Extreme Pro 128 GB SD card in the camera. I have formatted the card and set the setting under "Record func+card/folder sel." to disabled and enabled multiple times as well as swapped between slots 1 and 2. When outside the settings, I see an SD card icon with a 1 or 2 depending on what slot it's in, so I am assuming it's detecting the card, but I still can't seem to shoot anything. When I press the "Q" button, I go in and select the card, but still nothing. I have the camera set to manual and have gone through each other mode, but nothing. I changed resolutions and frame rates, took out the battery and SD card, etc. I am completely out of ideas, as I've gone almost a week since purchasing the camera, messing around with every setting possible and watching all sorts of videos, and still nothing. The only thing I haven't done is completely reset the camera. I'm highly sure the SD card is fully functional, so I really have no clue what it can be.

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Are you able to take photos and have them saved to the SD card?

https://cam.start.canon/en/C012/manual/html/UG-08_Set-up_0030.html

From reviewing this it looks like yo need two cards in the camera to record photos and video.

[jrhoffman75]

You could give Canon support a call at 1-800-OK-CANON.

[Waddizzle]

“ I am new to Canon cameras and was really excited to begin filming but am having a major issue where I pretty much can't shoot anything. The camera in question is a Canon R6 Mark II. I have a SanDisk Extreme Pro 128 GB SD card in the camera. “

Are using full size, UHS-II SD cards?

Do you format cards using the camera prior to first use?

Word to the wise.  Do not share SD cards with other devices. Allowing other devices to write to your camera cards will corrupt the data.

[stevet1]

ivFrito,

1) Are you sure that the lock switch on the side of the card is slid up to the unlock position?

2) Take your card out and insert either into a SD card slot on your computer, or into a card reader. Do you see any folders on it? Look for one called DCIM. That folder should have one or more subfolders on it. Click on that or those, and see how many bytes are in each. These should be numbered sequentially, like 100, 101, 102, etc.

3) Try a different card. Format it in the camera.

Steve Thomas 

[ivFrito]

Unfortunately, I tried this, and no luck. Thanks for the reply.

[ivFrito]

I messed around with all the photo and video settings as shown in the link, but still no luck. I couldn't imagine needing 2 cards being a necessity to shoot anything, but I may invest in a second in hopes of it actually being the solution. Thanks for the reply!

[ivFrito]

Sure thing, I will definitely give it a shot in the next day or 2 if I still have no luck. Thank you!

[ivFrito]

Yes, I am using the SanDisk Extreme Pro 128 GB https://a.co/d/dSxoT1b. Also, yes, the first place the SD card went into was the camera, and I formatted it directly after. Thanks for the reply!