EOS R8 won't let firmware update proceed

[Geurdy]

Hi there, Iam having a bad time installing Firmware update: I can only choose "cancel" in stead of "OK"  Whats going wrong here? Tnx

[jrhoffman75]

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@Geurdy wrote:

Hi there, Iam having a bad time installing Firmware update: I can only choose "cancel" in stead of "OK"  Whats going wrong here? Tnx

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Do you mean touch screen won't allow you to touch and activate the OK button?

[Geurdy]

Yes, thats the issue….no idea

[jrhoffman75]

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@Geurdy wrote:

Yes, thats the issue….no idea

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Is touchscreen turned off?

Since 1.4.0 appears I am assuming the .fir file is loaded on the card.

[p4pictures]

Touchscreen on all EOS cameras doesn't work when doing firmware updates at this point. See the reply from Rick below as you have to use the buttons / dials on the camera. 

[shadowsports · Accepted solution]

Greetings,

Try pressing the quick control rocker on the back of the camera.  3 o'clock position.  If that doesn't work, use the main dial just behind the shutter button. One click to right.  Let us know if these help.