EF & RF Lenses
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Registered lenses showing up refurbished.

Hello,Last month i purchased brand new from Best Buy the RF 15-35 F/2.8L and the RF70-200 F/2.4 lenses. Today when I registered them in the canon website for my CPS they are bot showing as their name Refurbished RF (name of the lens). So quite confus...

Registering a lens

I have been trying to register the RF 16mm F2.8 STM and am unable to do so.  I have tried going though every register product avenue I have come across but after putting in the lens information, no items are found.  I tried to contact support but tha...

Slowpez by Apprentice
  • 2253 Views
  • 5 replies
  • 3 likes

Canon EF 75-300mm Lens Twists But Doesn't Actually Zoom

Hiya. I'm having an issue with my Canon EF 75-300mm lens, I've had it since November 2021, the camera body is a Canon EOS4000D. I always try and be as gentle as possible when it comes to placing it, and have never dropped it or hit it off of anything...

L303BRK by Apprentice
  • 1059 Views
  • 5 replies
  • 0 likes

How much longer will EF be around?

I know photography is more than just gear, and a lens that was great 5 years ago didn't get worse just because newer better ones are out, but I fear that if I don't sell my EF lenses soon they'll become worthless when everyone and their dog have move...

chahath by Apprentice
  • 14024 Views
  • 91 replies
  • 1 likes

Resolved! Manual Focus - Canon RF100mm F2.8 L Macro is USM

Hi everybody,I have new macro lens Canon RF100mm F2.8 L Macro IS USM attached to Canon EOS RP Camera and can't find one feature. See picture attached. I can't find those 3 triangles in Manual Focus and when they match and go green subject is in focus...

Screenshot_20220912-221105_YouTube.jpg
fl45h by Apprentice
  • 1926 Views
  • 4 replies
  • 0 likes

Resolved! Faulty connection with EF 17-85

Hi-I have an old EF 17-85, which (when used) is giving warnings that "communication with the devices is faulty....", followed by a bunch of beeping.  This is happening with both my 40D and when attached (via adapter) to my R6.  I have cleaned the con...

olyduck by Contributor
  • 2562 Views
  • 9 replies
  • 0 likes

UNREGISTER A LENS

I mistakenly registered a lens that I want to return. There is no delete options on my account where my product are registered. Please don't suggest the 800 number. I have called it at least 4 times and can't get to the problem without speaking to so...

NancyK by Apprentice
  • 1437 Views
  • 5 replies
  • 0 likes

Resolved! EOS 7D EF-S 18-135mm lens damaged

Camera is fine but was dropped about 3-ft when strap came loose. The lens absorbed  most of the fall with zoom & focus now jammed & you can see some misalignment of both. After viewing some YouTube videos I may try to disassemble my self. Not hearing...

Bestred1 by Apprentice
  • 1346 Views
  • 4 replies
  • 0 likes

Viltrox Stops Selling Canon Lenses

I was interested to see A POST in DPREVIEW to the effect that Canon had told Viltrox to stop selling Canon RF mount lenses.   I went to the lens company's website HERE  and there is no listing for Canon RF lenses and, in fact, none for the EF-M mount...

Canon 100-400 EF 4.5/5.6 not focusing (auto or manual)

I had to tighten a screw on the lens mount of my 100-400 lens because it was loose and not coupling completely with the camera. After tightening it (and now getting a good fit with the camera), the lens is not focusing, either in autofocus or manual ...

Resolved! Need info in a lens previously suggested

I had posted a while back and someone suggested a lens that would be good for general use as baseball games. Couldn't find the post. I checked a file that I keep with printouts of suggestions, etc., but I didn't find anything. I recall the lens was X...

Resolved! Repair Status "Suspended"

I have a lens in the service center under the extended warranty. I checked the status this morning and it is marked as "suspended".Does anyone know what that means? Thanks for any info. 

jblooo by Contributor
  • 1990 Views
  • 2 replies
  • 0 likes
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