Desktop Inkjet Printers
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Detecting printer

Hi My Canon MG3250 won't print due to the printer not responding. The message says " Error printing on Canon Series MG3200 printer ". Troubleshooting tells me that the printer cannot be contacted over the network. The printer was working when I bough...

AlG1 by Apprentice
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  • 3 replies
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How to scan a document to an email to send

Please provide instructions on how to scan a 3 page document to an email for sending. I use Outlook 2013. I have an HP PC with Windows operating system. Thank you. I have a Cannon MG5420, Windows 10, and use my cable company cox.net. 

Selphy cp1200 driver won't install on windows 10

Hi, I've tried installing the printer driver v1.1 as I have windows 10. When I try to detect the printer wirelessly no printer is shown under the "Automatic detection of the network printers" step so I cannot complete the installation.A previous thre...

MG5420 Printer not responding

Hello,My printer will not print and reads "printer not responding."  I have restarted the printer and laptop and unplugged and replugged the USB cord with no luck.  Any pointers? Thanks!Tiffany

Resolved! MG3620 Won't Wake Up with new print job

Just installed new PIXMA MG3620;  Running Windows 10pro with a Cisco-Linksys E900 wireless n300 Router. Works fine until the printer goes to sleep or auto turns off.  then when a new print job is submitted, it does not wake up (like the description s...

Resolved! Pixma MP830 - scanning multi-page documents from platen

I have a Pixma MP830 and need to scan a large number of multi-page documents from the platen.  The documents are not standard-sized paper and some are fragile, so I can't use the automatic document feeder. I would like to be able to scan each documen...

Russ by Contributor
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  • 2 replies
  • 0 likes

MG5422 Printer shut down and won't turn back on

I have had this printer since my sophomore year of high school in 2014. I was trying to print a document for a class and the window on the printer told me to change the ink, so I tried multiple times to get the tray to stop going back and forth so I ...

MG 6220 CD Printing Fail

I can print  perfect test pages but printable CD's turn out terrible quality, now.  Before it was fine and I know that I am inserting the tray correctly.  Any ideas? Thanks!

dkirby00 by Apprentice
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  • 1 replies
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Scanner error

My printer/scanner made an error when i wanted to scanIt said that i had to set the scanner settings on the computerbut the computer said the oppsite. I dont know what to do now. And the canon support doenst help me eather

Arie by Apprentice
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  • 3 replies
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Resolved! MX492 Ink Level Reset - How to?

I am unable to reset the Black Ink Level.  None of my printing is working. The popup when I print mentions going to the Cartridge Settings on the Maintenance tab, but there is no Cartridge Settings option there. I've also tried to hold the STOP butto...

Getting started

New to the community? Here's some information to help you get acquainted:

Announcements
12/15/2025: New firmware update available for EOS C50 - Version 1.0.1.1

11/20/2025: New firmware updates are available.

EOS R6 Mark III - Version 1.0.1

EOS R3 - Version 2.0.0

EOS R1 - Version 1.2.0

EOS R5 Mark II - Version 1.2.0

EOS R5 - Version 2.2.1

PowerShot G7 X Mark III - Version 1.4.0

PowerShot SX740 HS - Version 1.0.2


10/21/2025: Service Notice: To Users of the Compact Digital Camera PowerShot V1

10/15/2025: New firmware updates are available.

Speedlite EL-5 - Version 1.2.0

Speedlite EL-1 - Version 1.1.0

Speedlite Transmitter ST-E10 - Version 1.2.0


07/28/2025: Notice of Free Repair Service for the Mirrorless Camera EOS R50 (Black)

07/24/2025: New firmware updates are available.


07/23/2025: New firmware updates are available.

EOS R5C - Version 1.1.1.1

EOS C80 - Version 1.0.3.1


7/17/2025: New firmware updates are available.

EOS R7 - Version 1.7.1

EOS R10 - Version 1.7.0

EOS R8 - Version 1.5.0

EOS R50 - Version 1.4.0

Powershot V10 - Version 1.4.0

Powershot V1 - Version 1.1.0

EOS R50V - Version 1.1.1


05/21/2025: New firmware update available for EOS C500 Mark II - Version 1.1.5.1

02/20/2025: New firmware updates are available.

RF70-200mm F2.8 L IS USM Z - Version 1.0.6

RF24-105mm F2.8 L IS USM Z - Version 1.0.9

RF100-300mm F2.8 L IS USM - Version 1.0.8

RF50mm F1.4 L VCM - Version 1.0.2

RF24mm F1.4 L VCM - Version 1.0.3


01/22/2024: Canon Supports Disaster Relief Efforts in California
01/14/2025: Steps to resolve still image problem when using certain SanDisk SD cards with the Canon EOS R5 Mark II