Desktop Inkjet Printers
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Resolved! scanner problems

Hi, I'm trying to scan several pages into a pdf file.  I'm places all the pages right side up, but My Image Garden is turning some upside down and some sideways.  The rotate feature is not working so I can't select some pages to turn them right side ...

wstiles by Apprentice
  • 2 replies

TS8050 ink drying wait time setting not working

I'm experiencing a very frustrating issue while printing in duplex (double sided) mode. The ink drying wait time is about 13 seconds, whatever the setting of it (short , default or long). That setting is simply not working. !! With this 13 sec wait t...

WGmaker by Contributor
  • 6 replies

Ink cartridge drying out

My canon x490 ink cartridge keeps running low of ink within a weeks time. What is causing this and what can I do, I'd hate to have to buy a different printer but I can't afford to buy ink every week. It use to last at least a month.

sstevens by Apprentice
  • 1 replies

Selphy CP760

I'm having trouble with my Selphy CP760. I purchased new Cannon ink cartrides but when I try to print its telling me the ink cartridge is empty to intsall new cartridge? The cartrides are brand new!  Is there a way I can fix this? 

Can't find Scanner Navigator

I have a printer/scanner, I believe the model is MG 2120. I have absolutely no clue where to find the scanner program, and searching the internet leads me to "MP Navigator" but I can't find a download for it other than on canon's Thailand website?? I...

MX 920 printer is slow!!!

I just bought a MX920. Everytime i wanna print something, I have to wait for the machine to startup, literally a minute. Sounds like it's cleaning the cartridge. Every time? and it takes a long time. Is that a way i can disable that?

benc2020 by Apprentice
  • 4 replies

TS5060 wont print

TS5060 wont print, says it is offline and it is not,the install page says XP is compatible but is it? all help pages give hints but nothing works, like removing off line tick, on one attempted driver install said not compatible with my OS. It did wor...

FMurtz by Contributor
  • 4 replies

PDF Files in Image Garden

I have a Pixma MX926 and I can't seem to get Image Garden to save PDF files on my Mac using high Sierra OS 10.13.6. I can read the file in Image Garden but can't save it as a readable file Can anyone help please Regards dennisl 

dennisl by Apprentice
  • 1 replies

Pixma MX340 Color

Having a problem when printing. Pixma MX340: My prints are coming out part black and part blue when using either PC Windows 10 or the Android App. I have tried just about everything I have read and think of to fix the problem. Any suggestions that I ...

soflo61 by Apprentice
  • 1 replies

Information Acquisition Error

I have tried to install the downloaded drivers for Canon MG2440 Pixma But soon as it start its stop with a pop up error: Information Acquisition Error"Failed to aquireinformation on the driver and softwear........" I have logged in as Aministrator an...

Sabre007 by Apprentice
  • 2 replies

Can't 2-sided print on MX922

I need to be able to full-duplex print on my printer from my Android.  I just purchased a MX922.   The last screenshot shown at seems to support that this ought to be possible, which is...

cubislo by Apprentice
  • 1 replies
Getting started

New to the community? Here's some information to help you get acquainted:

08/18/2023: Canon EOS R5 C training series is released.

07/31/2023: New firmware updates are available.

CR-N700 - Version 1.2.0

CR-N500 - Version 1.3.0

CR-N300 - Version 1.3.0

CR-X300 - Version 1.1.0

06/30/2023: New firmware version is available for EOS-R5 C

05/31/2023: New firmware updates are available.

EOS R6 Mark II - Version 1.1.2

EOS R6 - Version 1.8.2

EOS R7 - Version 1.3.1

05/18/2023: New firmware updates are available.

EOS Rebel T100 - Version 1.1.0

EOS Rebel T7 - Version 1.2.0

EOS 5D Mark IV - Version 1.4.0

EOS 6D Mark II - Version 1.2.0

PowerShot Elph 360HS - Version

PowerShot SX420 IS - Version

PowerShot 620 HS - Version

PowerShot SX720 HS - Version

PowerShot G1X Mark III - Version

PowerShot G7X Mark II - Version

PowerShot G9X Mark II - Version


04/20/2023: New firmware version 1.4.1 is available for EOS R3

03/30/2023: New firmware updates are available.

EOS R5 - Version 1.8.1

EOS 1DX Mark III- Version 1.7.1

Speedlite EL-1 - Version 1.0.2

03/30/2023: Product Advisory for EF50 F1.2 L USM

03/30/2023: Product Advisory for EOS R10

02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5