TS3320: Inkjet absorber almost full

[MargaretS]

I have a Pixma TS3320 purchased on 6/18/2021.  It is discontinued.  A message says Inkjet absorber almost full.  Do I have to buy a new printer?

[Patrick · Accepted solution]

Hi MargaretS,

The waste ink absorber is a part inside of your printer that absorbs excess ink used in the cleaning and printing operations.  When this is over-saturated, this error occurs and your PIXMA TS3320 would require service.

You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[Patrick · Accepted solution]

Hi MargaretS,

The waste ink absorber is a part inside of your printer that absorbs excess ink used in the cleaning and printing operations.  When this is over-saturated, this error occurs and your PIXMA TS3320 would require service.

You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[MargaretS]

I guess this means the problem cannot be fixed. Is that right?

[Patrick · Accepted solution]

Hi MargaretS,

You may be able to locate someone who can fix it, but please note, it may cost more to fix that to replace.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.