Printer head does not go to mid position to change ink. Power is off. Can't make it work.

[HenryB]

Printer head moves with power on. When off  -open panel and head does not move to center

[Jason]

Hi, HenryB!

So that the Community can help you better, we will need to know the model printer you are using.

Thanks and have a great day!

[HenryB]

All in one MG6320 printer

[Julius · Accepted solution]

Hi HenryB,

What you are describing is normal.  The carriage holding the ink cartridges will only move when the power is on, so there is nothing wrong with your unit.

Hope this helps!

[mgordon75]

Printer head does not go to mid position to change ink. Power is off. Can't make it work.  Have just repaced 2 ink tankss and the Head just remains to the right, no matter how often I raise and lower the cover. it is an MX892.

[Taylor12]

I have a Canon MB2020 and even though I have  empty carrtridges  they carridge will not move into the location 

it should be .. is there a way to manually move the carriage without braking it?

[ArthurJ]

Hi Taylor12,

You can try to gently pull the ink carriage over to the location to replace the ink. If the ink carriage is locked and wont move, the printer has experienced a hardware issue.

If the printer is still in it's 1 year warranty and you have a copy of the proof of purchase,  you can call us at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST to process a warranty exchange.

If the printer is out of warranty, you qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 mon-Sat, 9 AM to 9pm EST. Let them know you have been working with technical support and that the Canon Upgrade Program was offered.

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