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Pixma MG2522 won't connect to my computer

tg68291
Apprentice

I tried the CD-Rom to add driver, it says 'printer detected' then switches to 'printer not detected'. I tried downloading updated drivers, it did the same thing. I tried restarting my computer and starting the installation over, it didn't work either. Same error. I've always used hp printers before, I'm thinking about taking this thing back and getting another hp. Is there anything else I could try?

 

I'm running Windows 10, and the printer is connected, not wireless.

1 ACCEPTED SOLUTION

Hello Infistorm,

 

If the setup detects the printer and then switches to not detected, it will usually mean that the computer is not reading the device properly. In this situation, you can go in to devicemanager and then you can try right clicking and uninstalling any connections for the printer.

 

While the printer is connected and turned on, press the Windows key and the letter R key at the same time on your keyboard. In the run box that appears, you can type in "devicemgmt.msc" and click OK. In device manager, check for any headings for other devices.If you see other devices, you can click the arrow next to and then you can right click and uninstall any connections for the MG2500. You can also check under Universal Serial Bus controllers and then you can right click and uninstall any connections for USB printing support or the MG2500.

 

Once those have been unsintalled, you can disconnect the printer. You can download and reinstall the setup from the link HERE and then you can reconnect the printer once the setup asks to connect the printer.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

 

View solution in original post

11 REPLIES 11


@tg68291 wrote:

 

 

I'm running Windows 10, and the printer is connected, not wireless.


Assuming this means USB? 

 

These are the latest drivers (installer) for your device.  Supports 32/64bit MG2522

 

With USB devices, the general rule is you run the installer prior to connecting the device, or wait to be prompted for connection before plugging it in.  Doing this before or out of sequence can cause issues.

 

The printer should be connected directly to a USB 2.0/3.0 port on a laptop or back of your desktop.  Using a hub powered or unpowered is not recommended. 

 

If you have any failed installation attempts (in Programs and Features) or existing printer instances (Control Panel > Device and Printers) these should be uninstalled and/or removed before attempting installtion again.

 

The user profile you are installing under should have administrator privledges.  3rd party anti-virus software could/might interfere with installation, so be mindful of this.

 

~Rick
Bay Area - CA


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I know this is an old post in an old thread but I am having this exact issue, tried this solution, and it failed to work.

 

I don't know what I'm doing wrong. I'm have tried repeatedly to get this printer to install the driver - both from the cd rom and from an online download - and it just doesn't connect. It either fails to detect the printer at all or switches from detected to not detected.

 

Does anyone have any solutions? Because I'm about ready to just return this printer and go back to HP.

Hello Infistorm,

 

If the setup detects the printer and then switches to not detected, it will usually mean that the computer is not reading the device properly. In this situation, you can go in to devicemanager and then you can try right clicking and uninstalling any connections for the printer.

 

While the printer is connected and turned on, press the Windows key and the letter R key at the same time on your keyboard. In the run box that appears, you can type in "devicemgmt.msc" and click OK. In device manager, check for any headings for other devices.If you see other devices, you can click the arrow next to and then you can right click and uninstall any connections for the MG2500. You can also check under Universal Serial Bus controllers and then you can right click and uninstall any connections for USB printing support or the MG2500.

 

Once those have been unsintalled, you can disconnect the printer. You can download and reinstall the setup from the link HERE and then you can reconnect the printer once the setup asks to connect the printer.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

 

Thanks! I was trying for a couple hours to sort this out. THIS WORKS WELL. Appreciate it. I have the MG2522.

Thank you, Hector!

 

After 3 FRUSTRATING tries - This worked beautifully!!

I tried this solution many times but still can't resolve my problem. Finally I succeed using my own method. The key steps are connect only MG2522 on USB, then select only MP driver and quick menu at setup program.

allforjc22
Apprentice

Unfortunately when I follow these directions devicemgmt.msc is not found by my computer!!!  Now what?

Same problem, and the solution has no effect. Why the setup program can't handle this automatically? Not a user friendly setup. I'm considering switch to other brand.

Finally I resolved my problem.

Environment: Dell XPS One 2720, Windows 11 home

Solution:

1. Disconnect any other USB devices other than MG2522 and keyboard, keep MG2522 off.

2. Run MG2522 setup program. Select only MP driver and quick menu, disselect all others.

3. Power on MG2522 when setup program need detect.

4. Bingo! I succeed (though after several days trying to follow the titled solution here many times but still failed).

Wish my solution also works for you and others that can't succeed using the titled solution above.

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