Pixma MG2522 won't connect to my computer

[tg68291]

I tried the CD-Rom to add driver, it says 'printer detected' then switches to 'printer not detected'. I tried downloading updated drivers, it did the same thing. I tried restarting my computer and starting the installation over, it didn't work either. Same error. I've always used hp printers before, I'm thinking about taking this thing back and getting another hp. Is there anything else I could try?

I'm running Windows 10, and the printer is connected, not wireless.

[katkatkatkat]

I tried pegasusCanon's method and it also failed  What crappy software.

[pegasusCanon]

Uninstall canon drivers if any, then just connect the printer, do not connect other usb device. During setup, there’s a way to select what should be installed, I just select QuickMenu and MP driver, then the setup can detect the printer and complete the installation. Yeah, this setup has wasted too much time of customer, I would give it negative score, since it had not done enough test.

[pegasusCanon]

Try connect to the usb port at back of computer, sometimes it’s stable than the ports on the front.

[katkatkatkat]

Thanks, I didn't even know there was a port back there,  It still fails, tho.

[katkatkatkat]

I found a solution that worked for me on reddit at:

https://www.reddit.com/r/printers/comments/kpzqj2/canon_mg2522_driver_wont_install/?onboarding_redir...

First I downloaded and tried to install the drivers from the Canon website.  It goto not finding the printer and said if I quit the drivers would not be there.  I snaid bad words and quit and the followed the procedure from the url above from barksonic:

Open Start Menu > Settings > Devices > Printers & Scanners and it should show the drivers aren't available. left Click on the device and it should have a button to remove the device, click on it. Next Physically disconnect the printer from the PC and reconnect shortly after. It should come up without the drivers warning.

And presto everything worked.  Whole process took about 5 minutes.

[ADowling]

Might try this , think it will work with my PIXMA MG2522 ? 

[titchsymbol]

I need to speak with a tech support person for this MG2522. PLEASE

[Ron]

Hi, titchsymbol,

The Community isn't intended for immediate assistance or direct Canon technical support. If your question is urgent, click HERE to visit your My Canon Account to discover your personalized support options, including phone support.

If you're outside the USA, please click HERE (https://global.canon/en/support/) for support options.

Other Community members, may be able to help, but you will need to post specific details regarding your MG2522, such as the computer and operating system version you are using.  Also provide a detailed description of the issue you are experiencing.

[allforjc22]

Unfortunately when I follow these directions devicemgmt.msc is not found by my computer!!!  Now what?

[pegasusCanon]

Same problem, and the solution has no effect. Why the setup program can't handle this automatically? Not a user friendly setup. I'm considering switch to other brand.