Hi there,
Thanks for joining the Canon Community! We need much more information for the Community to be able to assist, let's start with the basics:
1) What printer are you working with? It usually starts with PIXMA, MAXIFY, or imageCLASS, and will have a model on the printer itself, with a mix of letters and numbers.
2) What operating system is on your computer?
3) Are you connecting via wifi or USB?
