I realize this is an old post, but I also realize that people with this printer are still reading it...I just did. I have to say, don't expect Canon to help you if you've had this printer for more than a few months...they won't. I called corporate thinking that surely they would care about customer service...wrong, they said they are not obligated (yes, that is the word he used) to do anything. I run a small business and if I took on that attitude, we'd be out of business. The printer prints beautifully, if printing certain pdf's, but other documents it prints every few lines blurry, or not hardly at all. So, there is obviously some sort of glitch in the computer board (I'm not a technician, so it's probably called something else). They still sell this thing, and yet the man at corporate was trying to excuse it as well, maybe it's just an older model, no longer being sold. I've had issues with this after owning it only a few months...right after I couldn't return it. I managed to keep it printing, until this happened. I told the guy at corporate that as soon as I got off the phone, I was buying a Brother printer, mainly because they offer support for the life of the priniter. He was unconcerned. Very frustrating that Canon, a company that has been around and had great customer support for decades, has gone to pots. Bye, bye Canon.
No loonger a loyal Canon customer.
