PIXMA MX492 - Scanning feature stopped working weeks ago. Now printer won't print says offline.

[shadowsports]

Greetings,

I see you've recently joined the community.  When possible, please provide the following.  Computer OS (version and build) you are using the printer with.  How the printer is connected and to what?  (Router, Wireless network, USB).  Have you received an error messages?  Also, can you tell us any troubleshooting steps you've performed, and provide any additional observations you feel might be helpful for us to understand your issue(s) better.

[artistfpk]

Sorry, For some reason, I was limited to posting any more than the brief sentence I did. I don't know why. I'm on a Dell laptop with Windows 11, Pixma MX 492 printer. Xfinity Wireless. No error messages.

After much clicking and shut down, my printing ability is back. However, my scan feature is not. I don't even know where to start to fix that. I'm not hugely technical, so I hope there's a simple solution.  Thanks much.

[ArthurJ]

Hi,

When you try to scan from IJ Scan Utility is the printer listed as MX490 series or MX490 series network? Also, what error message appears when you try to scan? 

We look forward to your reply. 

[artistfpk]

When I press the Scan button it reads Scan Mode (WIFI) but when I press OK it defaults to Local USB and I can't get it to do anything else.  Hope this helps. Thanks.

[ArthurJ]

Hi,

It sounds like you are pressing the scan button on the printer. As a test, try scanning from IJ Scan Utility. It should have installed with the Canon printer driver and can be found in the Canon Utilities folder on your computer. 

When you open IJ Scan Utility select make sure the printer is listed as MX490 series network and the press the auto or document option to scan. Then let us know if the printer can scan or if a error message appears. 

We look forward to your reply. 

[peislanddave]

I am having the same issue as above. Scan works fine from the IJ Scan Utility, but won't initiate from the printers panel (Says "PC not connected") It worked fine until recently. Can print / scan from laptop no problem, but when scanning lots of documents I want to be able to initiate from the printer since its in another room like I used to. Both on same network, reinstalled all drivers / software on laptop, defaulted and set printer back up. Still no luck. Notice ALOT of people complaining about this and no one seems to be smart enough to solve the problem. Counting on you Arthur!!!

Dave

[peislanddave]

I am having the same issue, have you had any luck fixing this ? 

[artistfpk]

Yes. I bought a new printer. I was spending too much time trying to fix things.

[peislanddave]

I am leaning in the same direction. But It won't be a canon this time around. Between the printer and ink and little to no support from them they've gotten enough of my money this lifetime. 

Do you mind my asking what brand / model you picked up? 

When I do replace this one it's getting the old "Office Space" treatment out in the field.