Desktop Inkjet Printers
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TS9120 will not scan

I am using a MAC with the Monterey system 12.3.1. My Canon Pixma TS9120 will not scan. I have a wireless connection. When I try to scan the message is "Set the PC to start scanning." In the past I've been able to make it scan by unplugging the wires ...

AndrewO by Contributor
  • 1 replies

Resolved! Service code 1413 on Canon MX922

I recently replaced the large black ink tank (PGBK) on my printer with a canon replacement tank. When I rebooted I got the error message the printer couldn’t recognize the tank. I then replaced the tank with the tank that I had just removed and got t...

WKR1 by Apprentice
  • 1 replies

G7020 Pixma ADF works intermittently

The automatic document feeder works intermittently. I’ve cleaned the feed rollers with a dry cloth but I’m not sure if it’s a feed problem or a sensor problem? It will feed partway then stop and then I’m alerted that there’s a problem. And sometimes ...

MX340 will not copy

I have an MX340 that will print and scan but will not copy.  I've tried from the ADF and by placing the original on the glass. The machine seems to be functioning properly but only renders a blank page.  I've successfully performed the nozzel check a...

TR8520 Wrong Paper Size Error

I keep getting a wrong paper size error - 2113 when I try to Copy.The paper size is Letter and it is loaded in the cassette for Letter size.However, it will not print and says replace with correct paper size.I changed the cassette to the A4 setting a...

rhf by Apprentice
  • 1 replies

MG2520 cannot communicate with scanner

Hi Team,I kept on getting the following error msg while trying to print/scan on mg2520 on a macbook pro with Big Sur 11.2Cannot communicate with scanner for these reasons:- Scanner is turned off.- (If using Wired LAN connection) It is disconnected fr...

Screen Shot 2022-04-09 at 16.44.58.png

Canon TS3522

I have replaced the ink cartriges  and i still get the low ink/out of ink warning. the black ink show low and the color in says it is out. what do i do to reset those two warning lights?

RJW702 by Apprentice
  • 1 replies

Resolved! MX922 Internal Error code: 4,202,14

When scanning from my MX922 I receive an error.  I can find nothing addressing this since 2016 and the advice was to call customer support at the time. Please help & if I need to call in, let me know. 

sbarker by Apprentice
  • 3 replies

PIXMA G5020 Pulling from Wrong Tray

I, too, am having this same issue; I am in Mac OS operating system, connected to the printer via Wifi. I load the vinyl paper in the rear feed, close the feed slot, and select "Letter" and "Matte."  When I click print in Design Space, it only wants t...

SherryB by Apprentice
  • 2 replies

My PIXMA MG3520 will not print.

My PIXMA MG3520 will not print when I hit "print"  I get an error message "another computer is using this printer"Then, sometimes, when I turn the computer off and then back on, it will print the last document that I wanted printed. 

Getting started

New to the community? Here's some information to help you get acquainted:

03/14/2023: New firmware version 1.8.1 is available for EOS R6

03/02/2023: New Firmware Updates Are Available:

EOS R7 - Version 1.3.0EOS R10 - Version 1.3.0
02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version is available for EOS-C500 Mark II
05/26/2022: New firmware version is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version is available for EOS R5 C
03/23/2022: New firmware version is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.