02-25-2024 01:05 PM
02-25-2024 04:09 PM - edited 02-25-2024 04:10 PM
Greetings,
I see you've recently joined the community. When possible, please provide the following. Computer OS (version and build) you are using the printer with. How the printer is connected and to what? (Router, Wireless network, USB). Have you received an error messages? Also, can you tell us any troubleshooting steps you've performed, and provide any additional observations you feel might be helpful for us to understand your issue(s) better.
~Rick
Bay Area - CA
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02-26-2024 10:11 AM
Sorry, For some reason, I was limited to posting any more than the brief sentence I did. I don't know why. I'm on a Dell laptop with Windows 11, Pixma MX 492 printer. Xfinity Wireless. No error messages.
After much clicking and shut down, my printing ability is back. However, my scan feature is not. I don't even know where to start to fix that. I'm not hugely technical, so I hope there's a simple solution. Thanks much.
03-13-2024 01:42 PM
Hi,
When you try to scan from IJ Scan Utility is the printer listed as MX490 series or MX490 series network? Also, what error message appears when you try to scan?
We look forward to your reply.
03-13-2024 04:08 PM
When I press the Scan button it reads Scan Mode (WIFI) but when I press OK it defaults to Local USB and I can't get it to do anything else. Hope this helps. Thanks.
04-23-2024 01:55 PM
Hi,
It sounds like you are pressing the scan button on the printer. As a test, try scanning from IJ Scan Utility. It should have installed with the Canon printer driver and can be found in the Canon Utilities folder on your computer.
When you open IJ Scan Utility select make sure the printer is listed as MX490 series network and the press the auto or document option to scan. Then let us know if the printer can scan or if a error message appears.
We look forward to your reply.
12-22-2024 08:07 AM
I am having the same issue as above. Scan works fine from the IJ Scan Utility, but won't initiate from the printers panel (Says "PC not connected") It worked fine until recently. Can print / scan from laptop no problem, but when scanning lots of documents I want to be able to initiate from the printer since its in another room like I used to. Both on same network, reinstalled all drivers / software on laptop, defaulted and set printer back up. Still no luck. Notice ALOT of people complaining about this and no one seems to be smart enough to solve the problem. Counting on you Arthur!!!
Dave
12-24-2024 03:07 PM
Hi peislanddave,
With your PIXMA MX492 on, please press the Scan button on your MX492 to enter Scan mode.
Next, please press the Menu button.
"Scan menu / Save to" will appear. Press the OK button once.
Use the right arrow to choose "Search again" and press OK.
Once the search is done, by using the left or right arrow buttons, does your computer name now appear?
Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.
12-24-2024 06:45 PM
You Sir, deserve a very big raise!!! Thank you, why can't everyone be trained to help out like this lol. Its very common problem a lot of people are struggling with.
As for me, this absolutely solved my issue! Thank you SO VERY MUCH!
Merry Christmas Patrick!!!!
12-22-2024 08:08 AM
I am having the same issue, have you had any luck fixing this ?
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