PIXMA MG3620 will not accept paper

[jgrimestl]

My printer will not accept paper.  I have tried all of the troubleshooting process I have found.  Cleaning rollers, unplugging and plugging back in, etc.

Any suggestions?

[DerrickL]

What is it doing? Jamming up? Feeding paper all the way through the path? 

https://youtu.be/sBs6dR3kvLU

Common Causes

• Paper Loading Issues: Ensure the paper is loaded correctly. The print side should face down, and the paper guides must align with the edges of the paper.

• Paper Type and Size: Check that the media type and paper size settings match the loaded paper. Using paper that is too thick or curled can also cause feeding problems.

• Paper Capacity: Avoid overloading the paper tray. If using multiple sheets, align the edges and do not exceed the recommended load limit.

[jgrimestl]

Hi Derrick,

I was using it yesterday to print a few pages.  Things were working great and then it just stopped accepting paper.  It says Paper has run out.  There is paper in there.  I removed all but one sheet, same error.  I added 6 or so sheets, same error.  I found instructions to clean the rollers using the utility provided as well as manually cleaning.  Nothing seems to work.

[DerrickL]

You used the roller cleaning function in maintenance? There are posts all over the place about this problem and I don't think a "media mismatch" is the biggest cause. I did find this one forum where a user fixed the issue themselves:

https://www.reddit.com/r/printers/comments/vullew/why_wont_my_canon_mg3620_print/

[jgrimestl]

yep, already tried that 😞

[DerrickL]

You could try cleaning the rollers manually it may be worth a try. 

https://support.usa.canon.com/kb/s/article/ART162678

I had a Brother printer, ten years old, that developed the same issue. I bought a new printer after multiple tries to repair it. Ironically the new one is an MG3620 which has performed flawlessly since I bought it.