MG3600 error light on constantly and printer doesn't work.

[Pharsea]

Not much more to say.

My printer was working fine.

I picked it up and moved it to a new location.

Now it won't power-up. The orange triangle simply lights up. It does NOT flash at all.

[Danny]

Thanks for joining the conversation, Pharsea!

So that the Community can help you better, we need to know exactly which Canon printer model you're using within the PIXMA MG3600 series.  The model number should appear on the front of the printer at the lower right. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[DerrickL]

Understanding the Orange Light on Canon Pixma MG3620

The orange light on your Canon Pixma MG3620 printer indicates that there is an issue that needs to be addressed. If the light is steady and not flashing, it typically signifies a problem that requires your attention.

Common Causes of a Steady Orange Light

• Paper Jam: Check for any paper stuck inside the printer. Open the printer cover and inspect for any obstructions.

• Ink Cartridge Issues: Ensure that the ink cartridges are installed correctly. If they are not seated properly, the printer may not function.

• Printer Cover: Make sure the printer cover is securely closed. An open cover can trigger the orange light.

• Connection Problems: Verify that the printer is properly connected to your computer or network. A loose connection can cause the printer to enter an error state.

Steps to Resolve the Issue

1. Check for Paper Jams: Turn off the printer, unplug it, and carefully remove any jammed paper.

2. Reinstall Ink Cartridges: Open the printer cover, remove the cartridges, and reinstall them securely.

3. Close the Printer Cover: Ensure that the printer cover is completely closed.

4. Reset the Printer: Turn off the printer, hold the Stop button, then press and hold the Power button. While holding both, turn the printer back on and release the buttons once the green light is steady.

If the orange light remains on after these steps, consult the printer manual or contact Canon support for further assistance.