PIXMA TS9521Ca How to print on cardstock

[gwynzimmer]

I am trying to print cardstock from the rear tray of my Canon Pixma TS9521cA but it keeps saying I don’t have the correct paper loaded.  I changed it on the printer to cardstock but my print screen from my MacBook doesn’t have the option of cardstock so it won’t print.  Is there any way to fix this problem?  Is it the software on my Mac?  It’s always updated but I have an old version of Word and that’s where I’m printing from.  I bought this printer to specifically print cardstock.  Any advice would be appreciated.

[Patrick]

Hi gwynzimmer,

Have you tried printing from Preview?  With your item open using Preview, click on File and Print.

Go to the Media & Quality section and then Media Type.  Does Card Stock appear as an option from that drop down list?

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[gwynzimmer]

No it doesn’t have the option for cardstock.  I had to turn off the print function that says to match what’s in your tray and what you are printing. That way it will print every time.

[Patrick]

Hi gwynzimmer,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TS9521Ca and then click on the Product Support button to access your available support options.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.