11-17-2024 05:10 AM - last edited on 11-17-2024 08:17 AM by James_C
Hello
I have a Canon MG3600 my original black ink cartridge is empty (ref PG540)
I bought a new one with ref 540XL it's writed this ref replace the old one
When I set up the cartridge the printer recornize it show the level of ink but not print the paper just stay white
here the picture of old (left) and new(right) I don't see any difference
If i put back the old one the print run correctly
Hope someone can say me how to fix it
Thanks
11-17-2024 08:44 AM
@richardsan wrote:
Hello
I have a Canon MG3600 my original black ink cartridge is empty (ref PG540)
I bought a new one with ref 540XL it's writed this ref replace the old one
When I set up the cartridge the printer recornize it show the level of ink but not print the paper just stay white
here the picture of old (left) and new(right) I don't see any difference
If i put back the old one the print run correctly
Hope someone can say me how to fix itThanks
It looks like the new one is a re-filled third party product - the Canon name is scratched out. Maybe it is defective.
11-19-2024 09:44 AM
Thanks for joining the conversation, richardsan!
So that the Community can help you better, we need to know exactly which Canon printer model you're using within the PIXMA MG3600 series. The model number should appear on the front of the unit at the lower right. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
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