TS8360a drivers won't load on the computer OS (Windows 11 Home)

[jmlin]

The following message appears:  

This printer cannot connect to the OS running on your device.  Please access this site from a device with a supported OS.

I have tried with the USB cable and DVD as well.  Any help appreciated!

[jrhoffman75]

Is this the driver you are trying to install?

https://www.canon.com.au/support/sims-content?pid=4d85b3ffb0e34570aea6a270440672d6&cid=A2D76541A6AC4...

[jmlin]

Thanks.  That's the file I'm using.  It runs but halts and says that "TR drivers not installed"

[jmlin]

Sorry, it says "MP Drivers not installed"

[jrhoffman75]

Register your product on the Canon support site and call Canon for assistance. 

[jmlin]

problem not solved. I have downloaded a 3rd party app (microsoft) which works - bypassing the need for the driver.  However it's not nearly as good 

[jrhoffman75]

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@jmlin wrote:

problem not solved. I have downloaded a 3rd party app (microsoft) which works - bypassing the need for the driver.  However it's not nearly as good 

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Did you call Canon?

[jmlin]

Not sure if it's worth calling - having been advised the driver won't work with the OS I have ARM Snapdragon. But I can try