PIXMA MG3600 series doesn't print with new ink cartridge

[richardsan]

Hello

I have a Canon MG3600 my original black ink cartridge is empty (ref PG540)

I bought a new one with ref 540XL it's writed this ref replace the old one 

When I set up the cartridge the printer recornize it show the level of ink but not print the paper just stay white
here the picture of old (left) and new(right) I don't see any difference


If i put back the old one the print run correctly

Hope someone can say me how to fix it 

Thanks 

[jrhoffman75]

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@richardsan wrote:

Hello

I have a Canon MG3600 my original black ink cartridge is empty (ref PG540)

I bought a new one with ref 540XL it's writed this ref replace the old one 

When I set up the cartridge the printer recornize it show the level of ink but not print the paper just stay white
here the picture of old (left) and new(right) I don't see any difference


If i put back the old one the print run correctly

Hope someone can say me how to fix it 

Thanks 

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It looks like the new one is a re-filled third party product - the Canon name is scratched out. Maybe it is defective.