05-31-2022 09:11 PM
06-05-2022 10:30 AM
Hi! Yes, a firmware update is available to resolve this issue entirely. You can download the firmware update and find easy installation instructions at canon.us/power.
06-01-2022 07:51 PM
What network info are we supposed to add manually?? What does it mean "configure an IP address"?
06-02-2022 02:40 PM
Within printer settings I changed to 192.168.000.000 based on someone else's post. It worked.
See my reply above for full details on how i did it. Mine is a Pixma MX490
Good luck!
06-01-2022 10:06 PM
What does it mean, "configure an IP from your internal network that is not in use or another IP that's not a DNS server"?????
06-01-2022 10:39 PM
But what network info do you enter manually??
06-02-2022 05:59 PM
This is fine for those who are computer savy but what about the rest of us. Canon is responsible, Canon should fix it!
06-02-2022 09:45 AM - edited 06-03-2022 10:47 AM
Hi Lido... I am not so savvy when it comes to IP addresses. What do you recommend I change it to?
06-02-2022 02:39 PM
I changed to 192.168.000.000 based on someone else's post. It worked.
See my reply above for full details on how i did it. Mine is a Pixma MX490
Good luck!
06-02-2022 11:59 AM
yes-you need to change that address.................then it will stop cycling and it will connect to everything fine
06-01-2022 10:10 PM
The only way I can have my computer on is if I turn off my router/modem and have no internet access. It's not enough to simply detach the coaxial cable cord from the printer.
06-01-2022 10:26 PM
thank you for your post. I didnʻt understand everything in your post but I understood enough to get it working again. thank you!!! so disappointing that no response from Canon thoʻ
01/27/2025: New firmware updates are available.
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