05-31-2022 09:11 PM
06-05-2022 10:30 AM
Hi! Yes, a firmware update is available to resolve this issue entirely. You can download the firmware update and find easy installation instructions at canon.us/power.
06-01-2022 11:56 AM
Thanks so much for your information about fixing the power cycle problem in MX490.
Canon DNS error, need fixed ASAP.
MX490 power cycling fix from user on forum SPREAD THE WORD!
Here is the fix everyone! Thanks, italolima
06-01-2022 12:29 PM
When following this proceidure, I found the initial IP address on the printer as 192.168.1.1 This is the router IP address. That would create a recycling problem.
06-01-2022 02:11 PM
Sorry if this is a naive question, but if you do this fix, is it essentially the same as of you hardwired? I don't have a working computer right now so we print from our phones to the printer, I was under the impression to do this WiFi has to be on?
06-01-2022 04:15 PM
This is happening to a user of mine. Started yesterday, like all the rest. Not sure I understand how it can be a DNS issue.
David
06-01-2022 04:27 PM
You’ll be fine. I can still print from my phone. This just stops internet access from functioning properly. Local Wi-Fi is unaffected.
06-01-2022 04:29 PM
I was able to get my printer working again-- doing essentially what is outlined in the fix shown above...........once the network info was entered manually and the printer came back up and connected to the wifi-things were almost normal.........I was able to print from my cellphone (apple) and my Ipad without having to do anything else to those devices...was just like problem never happened........on two Windows devices ( windows 10 and windows xp) the systems could not see the printer and after trying a few diagnostics, it was easier to simply go to control panel and remove the printer .then reinstall the driver from the canon support site and add the printer back in......no issues .......... so - no it is not like being hard wired once you get the printer straightened out....but depending on your devices you may need to add the printer in again to clear u the network issues that were created.....
hope that is helpful and didn't add any more confusion! we've had enough for now!!!
06-01-2022 04:29 PM
Thanks! I'll give this a try.
06-01-2022 07:51 PM
What network info are we supposed to add manually?? What does it mean "configure an IP address"?
06-01-2022 10:05 PM
What do you mean? You cant print something from the internet, correct?
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
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