10-08-2022 03:30 PM - last edited on 10-08-2022 03:38 PM by Danny
I replaced my TS-3100 printer with a MG-2520 printer. I can print and copy items with no problem. My problem is that my laptop still recognizes the TS-3100 as the printer for scanning. How do I get it to recognize the MG-2520 printer for scanning?
10-08-2022 03:39 PM
Hi, Snuffy1969!
So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
10-08-2022 03:51 PM
Windows 10, Danny.
10-10-2022 02:02 PM
Hi,
When you added the MG2520, did you install the driver from the Canon website or select add printer on your computer?
Also, when you open IJ Scan Utility, click where is shows the TS3100 and in the dropdown does the MG2500 series appear?
We look forward to your reply.
10-10-2022 02:46 PM
When I open the IJ Scan utility, it only shows the TS3100, not the MG2500 series.
10-10-2022 02:47 PM
Can't remember if I installed from website or select add printer.
11-16-2022 03:09 PM
Hi,
Please click HERE and download/install the MG2522/MG2525 MP Drivers Ver.1.02. Once that is done, go back to IJ Scan Utility and check to see if it will let you select the MG2500 series printer.
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