Canon MX922 Error B200

[Coryproy]

Hello, my printer is giving an error B200.

I have tried unplugging the printer for 20mins and powering back up. I replaced all of the ink cartridges and removed and cleaned the printer head. Still not working. 

None of the lights turn on when you install ink cartridges and the printer can not move the head on its own, I have to slide it by hand. 

Seems to me that the printer head is faulty. Can you please advise?

Thank you

[ArthurJ]

Hi,

B200 is a general hardware error and the printer would need to be replaced. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for this issue. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase. 

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays. 

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