PIXMA G620 ink issues

[BAS2SB]

I've been using my printer for a few months and have been very satisfied.  Today I tried to print some pictures and the colors are off.  I did a nozzle check and it shows Print Head L ...no GY on either line, and very light BK and R lines.  I've done a couple cleanings, and deep cleanings and even head alignment.  Nozzle check results are the same. 

Any suggestions?

[ArthurJ · Accepted solution]

Hi,

If you performed a ink flush and nozzle cleanings but the issue remains, the printer requires service. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for this issue. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase. 

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays. 

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