04-02-2018 11:37 PM - edited 04-02-2018 11:38 PM
I have a Pixma MP 2522 printer, running on Mac OS High Sierra v 10.13.3.
I recently replaced the printer cartridges as both the black and colour were empty. After replacing the cartridges, I attempted to print a document, and the dialog box that came up said "Printer is offline", even though the printer was on, plugged in via USB, and printing a test page when prompted from the printer menu. This problem persisted, even after unplugging all devices and switching them back on.
Following numerous forum advice posts, i deleted the printer driver and re-downloaded it. When I run the install file, I get a prompt that the installation was successful. However, the printer does not reflect in my list of installed devices (I have now tried 3 times) and i am still unable to print, after just having spent over $40 on ink cartridges.
Please assist
05-04-2018 11:18 AM
Hi EntoGirl,
It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:
http://Canon.us/ContactLI
03/18/2025: New firmware updates are available.
EOS R5 Mark II - Version 1.0.3
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
09/26/2024: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.