Problem with long wainting time on i-SENSYS MF620C

[wojtowicz_tc]

I have Canon i-SYNSIS MF620C (n/s: TWF2[xxxx]). 

Recently, I encountered a problem with our office printer. When printing from PCs on the network (the printer is wire-connected) on the side of the PC, the job goes through with no problem, but then the job "hangs" on the printer while it's "waiting" (I have no clue for what) for various amounts of time, like 10-30 minutes and then it prints the job if it's printed at all. I discussed the issue with a service technician. He recommended configuring the TCP/IP port with the printer's IP address instead of what gets installed automatically when installing the printer driver through the installation wizard.
I'm not sure what firmware version is the printer running, but could this issue be solved with a firmware update?

[Serial number partially hidden to protect privacy.]

[Printertales]

The issue you're describing could potentially be caused by several factors, including network issues, communication delays, or outdated firmware. Based on your description, it does sound like something that could be related to the printer's communication over the network, especially if the printer is "waiting" for something. It’s good that you consulted a technician, and their suggestion to manually configure the TCP/IP port might help to resolve any connection instability issues or conflicts with automatic port assignments.

As for firmware, while I cannot definitively say if a firmware update would fix this specific issue without knowing the exact version of the printer's firmware you're running, it is possible that a firmware update could help. Manufacturers often release firmware updates to address bugs, improve compatibility, or resolve performance issues with network communication. In this case, updating the firmware could potentially:

1. Fix known bugs: If there’s a bug that causes network communication or print job delays, an update might fix that.
2. Improve network stability: If the printer is having trouble handling multiple network jobs or if there’s a known issue with how it manages print queues over TCP/IP, the update could address that.
3. Improve compatibility with newer network protocols or devices: If the printer’s firmware is outdated, newer PC setups might not be fully compatible, leading to delays or failed print jobs.

Next Steps:
1. Check the current firmware version:
. You can check the firmware version on the printer by navigating through its menu (on the printer’s control panel). If you need help with this, I can provide more detailed steps.

2. Visit Canon’s support page:
. Check the Canon website for firmware updates specific to your i-SYNSIS MF620C model. If there’s a newer version available, it might address network-related issues.

3. Update firmware (if applicable):
. If an update is available and relevant to your issue, follow the instructions provided by Canon to update the firmware.

4. TCP/IP Port Configuration:
. As per the technician’s recommendation, manually setting up the TCP/IP port with the printer's static IP address can avoid any potential issues with the automatic configuration. This could ensure that the print job communicates directly with the correct printer without delays.