‎04-13-2026 02:27 PM
I needed to order Canon 251 GY (Grey) for a commercial job. I clicked on the correct ink and then wanted to order 2. What I didnt notice is that when the 2 photos of the ink came up, it was the incorrect ink. It was black ink, not grey. So I looked at Amazon's website again and sure enough, if I ordered 1 GY ink, the order was fine, but if I ordered 2, it changed to black ink, which is what they are sending me and I dont need. I dont know who's in charge of Amazon's products pages, but this is costing someone money (on returns) and me time that I dont have. I even made a video showing what is happening: https://www.youtube.com/watch?v=KMiEwRtQG-4
‎04-13-2026 04:07 PM
I have run into this situation with many things on Amazon. When it says "available options" something other than the number of items changes. Were you able to cancel the order?
‎04-13-2026 04:29 PM
The guy I talked to said "no", so now Amazon must pay for a return. This wasnt necessary if the website worked properly. Meanwhile, I'm 2 to 3 more days behind in my work.
‎04-21-2026 08:21 PM
Apparently even though they said they couldnt stop the order, they must have because the black ink never showed up, but the Grey did. I even got a call from Amazon explaining that there was nothing wrong with the website, and this was standard. I told them that if the second product was obviously something different, I would have caught it, but showing almost the exact same item would confuse a lot of people in a hurry. Besides, I told them, what was the point of even doing this? I have ordered many items where I needed 2 and never had a problem before. And why force customers to double check the item at checkout where you CAN then order 2? This is just stupid all the way around.
‎04-22-2026 03:09 PM
Buying genuine Canon ink from Amazon doesn't offer much if any benefit over direct from Canon or other dealers, such as B&H Photovideo, www.inktechnologies.com/,
Have you compared?
‎04-22-2026 06:47 PM
No, but I have spent many thousands of dollars with Amazon and had no problems. I also limit my credit card exposure as much as possible.
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