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Resolved! EOS Utility not recognizing EOS Rebel T7

EOS Rebel T7 not connecting to MacOS 13.0I have had my EOS Rebel T7 camera for a while and have always been unable to connect it to my computer. When I found this website's instructions I was ecstatic until I realized that there is no utility softwar...

Resolved! DPP 4.18.10 always crashes during batch RAW processing

I'm using DPP4 since its first version and most of the time it worked as expected.But since I recently upgraded to Windows 11 and a new core i5 13500 system I cannot use it anymore since batch raw processing always crashes after about 20-30 files. Wh...

dpp4user by Contributor
  • 6222 Views
  • 9 replies
  • 0 likes

EOS 7D firmware availability for macOS Sonoma

I want to download the latest (2.3 I believe) firmware for the 7D DSLR. I found the download site, but it says there is no firmware available for MacOS Sonoma or earlier versions. How can I get hold of the firmware file on MacOS? Thanks!

gbarg by Apprentice
  • 1232 Views
  • 1 replies
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Resolved! EOS 5D Mark IV, DPP Focus Point - single point vs expanded

Normally I shoot single point, I can't think of a time that I used extended. While I was doing some wildlife shooting yesterday I tried the expanded 9 point cluster. When I viewed the images in DPP it still showed a single point of focus, one red box...

March411 by Authority
  • 2979 Views
  • 7 replies
  • 0 likes

Resolved! Why does DPP4 crop my images when opening them?

When I open a CR3 image in DPP4 version 4.17.10.0, the image appears to have been cropped, that is ~5% of the top, bottom, LHS & RHS is missing with no way to retrieve it. Do I have an incorrect setting or have others had this problem?

Paul-1553 by Contributor
  • 7563 Views
  • 20 replies
  • 0 likes

Does DPP4 save RAW-based HDR images as RAW or JPG?

OK  Here's my question: I set my AEB and take 3 RAW photos.I go into DPP4 , load up the photos and in the Tools menu, start the HDR composting.I merge the files and wind up with an HDR image. I go to save it. Is it saved as a RAW file, or as a jpg?I ...

stevet1 by Authority
  • 2287 Views
  • 4 replies
  • 0 likes

Resolved! Computer can't import CR3 files from EOS R6 Mark II

Since my computers, and associated operating systems, are too old they can not import CR3 files. So I tried to use "Raw Processing" of images on my card for the R6 Mark ii. I followed steps 1 through 3 in the Canon manual, https://cam.start.canon/en/...

Resolved! Downloaded R5 firmware 1.9 but doesn't open on Mac

I downloaded the R5 firmware update v1.9.0 (in hopes of fixing an Auto Focus issue). The download put a standard DMG file in my downloads folder (eosr5-c190-mac.dmg). But when I double click the downloaded file, it does a quick animation indicating t...

Resolved! EOS R6 Firmware Update 1.8.3 Availability

I received a Firmware Notice from Canon that the firmware for my EOS R6 has been updated to version 1.8.3.  When I  go to the link for the update, it is not shown in the list.  How do I get access to the firmware update so that I may download 1.8.3 t...

Resolved! How to solve cropped images taken in video modus in DPP4

I've taken pictures in video modus, due to a broken switch, so I had no option. I have raw files, which in finder say are 6000*4000 pixels, but in DPP4 I get a frame inside the picture (probably the video dimensions) and when editing the picture it's...

canon.jpg

Resolved! EOS Utility - not launching?

For no apparent reason EOSU appears to have stopped working, somewhat. The main application does not load. I am using a D70 with EOSU on Win 7. I am attempting to connect wirelessly, this worked fairly well before.I tried using the updated EOSU via C...

squaka by Apprentice
  • 41093 Views
  • 21 replies
  • 0 likes

Canon R50 shows up as Other Devices with driver error

HI I am setting up my Canon R50 camera to be used on a tethered USB cable using a computer running Windows 11. Worked flawlessly when I first tried it out( unfortunately did not check device manager at the time to see what was going on). The next day...

DMarcus_0-1708121037439.png DMarcus_1-1708121103659.png
DMarcus by Contributor
  • 5432 Views
  • 6 replies
  • 0 likes
Getting started

New to the community? Here's some information to help you get acquainted:

Announcements
12/15/2025: New firmware update available for EOS C50 - Version 1.0.1.1

11/20/2025: New firmware updates are available.

EOS R6 Mark III - Version 1.0.1

EOS R3 - Version 2.0.0

EOS R1 - Version 1.2.0

EOS R5 Mark II - Version 1.2.0

EOS R5 - Version 2.2.1

PowerShot G7 X Mark III - Version 1.4.0

PowerShot SX740 HS - Version 1.0.2


10/21/2025: Service Notice: To Users of the Compact Digital Camera PowerShot V1

10/15/2025: New firmware updates are available.

Speedlite EL-5 - Version 1.2.0

Speedlite EL-1 - Version 1.1.0

Speedlite Transmitter ST-E10 - Version 1.2.0


07/28/2025: Notice of Free Repair Service for the Mirrorless Camera EOS R50 (Black)

07/24/2025: New firmware updates are available.


07/23/2025: New firmware updates are available.

EOS R5C - Version 1.1.1.1

EOS C80 - Version 1.0.3.1


7/17/2025: New firmware updates are available.

EOS R7 - Version 1.7.1

EOS R10 - Version 1.7.0

EOS R8 - Version 1.5.0

EOS R50 - Version 1.4.0

Powershot V10 - Version 1.4.0

Powershot V1 - Version 1.1.0

EOS R50V - Version 1.1.1


05/21/2025: New firmware update available for EOS C500 Mark II - Version 1.1.5.1

02/20/2025: New firmware updates are available.

RF70-200mm F2.8 L IS USM Z - Version 1.0.6

RF24-105mm F2.8 L IS USM Z - Version 1.0.9

RF100-300mm F2.8 L IS USM - Version 1.0.8

RF50mm F1.4 L VCM - Version 1.0.2

RF24mm F1.4 L VCM - Version 1.0.3


01/22/2024: Canon Supports Disaster Relief Efforts in California
01/14/2025: Steps to resolve still image problem when using certain SanDisk SD cards with the Canon EOS R5 Mark II