04-05-2023 10:29 PM
I am having issues getting the computer to recognize the camera being attached to computer. it worked a couple times in the beginning. Does anybody use the utility to download photos to their computer? Again it is on a Mac Studio with the M1 Ultra chip running Ventura.
04-06-2023 08:56 AM
Hi, RF1830!
So that the Community can help you better, we need to know exactly which Canon camera model you're using. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
04-06-2023 11:50 AM
The camera is the R-5
04-07-2023 08:25 PM
Hello RF1830,
It sounds as though you're connecting the camera via USB. If that's the case, make sure that you disable the WIFI on the camera. The computer will not recognize the camera if the WIFI is enabled. It can connect wirelessly as well. You may want to contact our Technical Support Team at 1-800-652-2666, Monday through Friday between 9:00 am to 9:00 pm ET and Saturday between 9:00 am to 7:00 pm ET, and they can walk you through connecting the camera to the computer if you'd like.
04-08-2023 06:50 AM
Are you using the latest version? Verify on the support page for your camera. Does Apple Image Capture see the camera?
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.