Camera Software
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Unable to update R5 firmware

Hi,My R5 does not recognized the firmware saved on the as card. Continue to get an error message stating “memory card containing software is required to update”. Any tips on how I can get this firmware installed? thanks!!!

mking17 by Apprentice
  • 14 replies

Canon Photo Professional software

Had a canon 1200d and canon photo professional worked great on my iMac. Just bought a second hand canon 80d and the software can’t read the raw files. I’m based in Ireland. Thanks

Canon 60D EOS Utlity

Hi! I used to be able to download the software on my laptop in the past, but for some reason, it's not working for me. I would love to know the solution to this issue that I have been struggling for the last few days.

Febelove by Apprentice
  • 2 replies

Resolved! EOS Utility will not install on Mac with Big Sur 11.6.3

Hi Canon/Mac Friends,I have two Mac's both running OS X 11.6.3 (latest version of Big Sur) and each time I try to install the latest EOS Utility app, I cannot get beyond the Extracting Files stage.  I see the same for both the 3.13.20 and 3.15.0 vers...

Resolved! CR2 photos darker than jpg

I downloaded 49 photos of an outdoor shoot today. After downloading, I sent them to the dedicated file and started to scroll through them. The CR2 photos would be light but after a couple of seconds would darken in comparison to the jpg photo. Never ...

G7X MKIII and Webcam Utility--USB not working

HelloI have a Canon G7X MKIII which previously worked with a USB-C connection. Now all it does is show a computer icon along with battery life when plugged in direct USB-C. The webcam utility software shows that a camera is not connected. Wifi and Bl...

Resolved! EOS Webcam Utlity Stopped Prematurely

Hi All, I have a Canon EOS 80D and I am trying to setup the Webcam Utility but I am not able to install it successfully. I am attaching the screenshot with this message. OS: Microsoft Windows 10 version 1607 (OS Build 14393.2214) Thanks,Manoj   

EOS Not working.JPG

issue with EOS R5 firmware v1.5.1 upgrade

I recently receive an email from Canon that the new firmware v1.5.1 for EOS R5 is available. I downloaded the firmware file, eosr5-v151-mac.dmg, to my iMac desktop computer. However, I tried to open this file by clicking it (to produce .fir file), bu...

meiyong by Apprentice
  • 3 replies

Cannot install DPP 4.11

I am on a Mac Mini running Mojave. I tried downloading DPP 4.11 and it goes as far as "Extracting Files" when I double-clicked the installer, but then the 4.11 version never appears, anywhere. I have tried to redownload it several times as well as mu...

JDK4ASU by Apprentice
  • 1 replies

MacBook Pro does not recognize EOS 60D

My new MacBook Pro with Monterey 12.0.1 and Apple M1 chip does not recognize my Canon EOS 60D. Apparently the Canon Webcam utility software has not been updated to keep up with the latest Mac operating systems? Anyone know why this is? Very frustrati...

My Canon is holding my videos hostage

Not to be dramatic, but I'm about ready to call it quits on my Canon EOS M100.The Camera Connect app can't connect long enough to download the videos, so I was hoping to connect my camera to my laptop (a MacBook Pro) to download the videos there. Whe...

jadeaj58 by Contributor
  • 9 replies
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