Camera Connect App (Android) says EOS R50 is not supported

[OneAndOnlyKelly]

Just got my R50 a couple days ago. Started up and it prompted me to get the Camera Connect app so that the camera and my smart phone can interact. Downloaded the app and went to put in my Camera information, the R50 is not listed in the supported camera's page. The app says it was last updated November of 2022, but I can find YouTuber's videos showing how to make the two interact. Eventually we got them to talk a bit, only for the app to say that "This camera is not supported"... WTF

My wife, tech support, thinks maybe the app had been rolled back at some point to a version that was before the R50 was added to it. Very sour note to start a new relationship with...

[jrhoffman75 · Accepted solution]

It does show up in the iOS version, so you probably need to contact Canon support directly. 

[jrhoffman75]

Google Play Store shows a Sept 2023 update.

[OneAndOnlyKelly]

Okay, I was able to find that date on the Google Play store. It does not, however, help with the understanding on why the app does not seem to support the R50 currently. I verified that the EOS R50 is not in the list of supported cameras (screen shot included)

[jrhoffman75 · Accepted solution]

It does show up in the iOS version, so you probably need to contact Canon support directly. 

[shadowsports]

Greetings,

The R50 is supported on Android. I have v3.1.10.49 (build 1396)

[OneAndOnlyKelly]

 version on the Google Play store is 2.9.20.18, so that works with the theory that there was a roll back at some point

[jrhoffman75]

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@OneAndOnlyKelly wrote:

 version on the Google Play store is 2.9.20.18, so that works with the theory that there was a roll back at some point

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Based on Rick's posts, is there perhaps a device/Android OS compatibility on your phone? Just aa guess since I am an iOS guy.

[shadowsports · Accepted solution]

Hi,

I'm not seeing the "rollback" you mention.  Wonder if it has to do with your S21?  Try uninstalling, restarting your phone and grabbing the app again.  

[OneAndOnlyKelly]

Okay, I have a Lenovo tablet running android and downloaded the app onto it. The R50 does show on my tablet (not sure why I didn't think to try that). So my problem apparently is due to the age of my phone and the version of Android I can run on it. Thanks everyone for the assist!

[boreynolds]

I see the R50 listed but, I STILL CAN"T GET IT TO WORK.

Bo