(In)compatibility of EOS Utility with MacOS Ventura

[Stefan1]

I updated last night to MacOS Ventura. Unfortunately, the EOS Utility does not seem to be compatible with the latest version of MacOS. Because of this, I cannot connect with my Canon EOS R6. This is quite disastrous for me, since I use my R6 amongst others as a webcam. Why? In my profession and role, presentation matters a lot. 

When will this be resolved? Why is Canon seemingly incapable of keeping their software up-to-date?

De facto, the almost brand-new camera is now not useable anymore.

[ianzakharov]

I don’t mind it’s Apple fault too. But hey, didn’t Canon know about this issue? Couldn’t they solve it together with Apple instead of making customers reset NVRAM and installing different versions of EOS Utility from different international sites. Other USB-C devices work well.

[johnrmoyer]

I expect that the Apple problem is this item in the release notes: ( https://developer.apple.com/documentation/macos-release-notes/macos-13-release-notes ) and so far as I can remember, this was added just before Ventura was released and was not in the beta version. The menu mentioned does not exist on a mac with an Intel chip and those permissions only seem to be set when software is newly installed if it is on an Intel mac and so software must be completely deleted and installed again from a new copy. If a USB C device does not require those permissions or if it were attached and working during the update to Ventura it seems to me likely that it continued to work. Do the other USB C devices that continued to work control negotiation of the USB during connection? It appears to me that Apple only tested this on portable Apple silicon and not on other supported hardware. Do you know otherwise? I am happy to learn something new.

Accessory Security

New Features

• On portable Mac computers with Apple silicon, new USB and Thunderbolt accessories require user approval before the accessory can communicate with macOS for connections wired directly to the USB-C port. This doesn’t apply to power adapters, standalone displays, or connections to an approved hub. Devices can still charge if you choose Don’t Allow.

  You can change the security configuration in System Settings > Security and Privacy > Security. The initial configuration is Ask for new accessories. Configuring an accessibility Switch Control sets the policy to always allow accessory use. Approved devices can connect to a locked Mac for up to three days.

  Accessories attached during software update from prior versions of macOS are allowed automatically. New accessories attached prior to rebooting the Mac might enumerate and function, but won’t be remembered until connected to an unlocked Mac and explicitly approved. (43338666)

[gvl]

Looks like we have at least three issues

a) USB cable not working

b) Webcam not working

c) EOS Utility not working with Wifi on M1

[ianzakharov]

Yeah, thank you for sharing. I think I have read it (seems from post over DPreview). I don’t get why EOS Utility 3.16 solved this problem for my intel chip but didn’t help with M1 (from what I know). And I don’t get why 3.16 was available only on Canon Japan site. No warnings, no letters, nothing from Canon to let us know update could cause some issues. 

[SteveStone]

This fixed my issue with EOS Utility not working over USB cable to my R7, I'm running an intel based iMac so it may not work for an M* based mac

https://canon.jp/support/software/os/select/dc/EU-Installset-M31613dmg

[jrhoffman75]

I downloaded EOSU 13.16.1.3 from Canon USA support site. File date is 11/8/22. Need to select macOS 12 since Canon has only posted firmware update apps on the macOS 13 page as of this morning.

It works for MacBook Air w/M2 processor.

[dawner008]

I don't know much - first time trying to connect canon eos m50 to my mac air 2020. I have 1.1 GHz Dual-Core Intel Core i3 and just updated to Ventura 13.0.1

I am unable to access any software to use canon as a webcam on the utility options. Is there currently another option that I can select that would work, if connected with a USB to simply use this as a webcam for recording an online course? For now? Thank you. Please speak beginner friendly language 🙂

[Blueberry_Lover]

While I haven't tested my Canon (R5) camera on Ventura using Canon's webcam software, I can suggest another option that works very well. It requires a recent iPhone model (I use an iPhone XS Max). See Continuity Camera: Use iPhone as a webcam for Mac.

[gvl]

I have confirmed that the USB cable does work on Apples M1. I have not tried the Webcam app. However, I still have the EOS Utility not working issue. I bypass this with a cheap firetablet on which I installed google play and the canon eos utility. You can buy the fire tablet for about $40. I also verified that you can use an iPhone. Others with an M2 reported the EOS utility works. When switching between Laptop and android/iphone make sure you go to the appropriate menu wen you use USB and switch in the laptop or tab;et/i[hone mode on the camera.

[gvl]

All:

1. Cannon updated the US web page and now for macOS 13 the files occur. I guess this means its officially supported for Ventura

2. A new firmware 1.2.0 is available

I downloaded things and it behaves like before for WiFi on M1. Android, iPhone, and Mac can connect.

However, Canon EOS Utility shows that the remote control via desktop is greyed out. I looked in settings and all apps are enabled .... So still no fix?