08-01-2022 01:15 AM
I keep getting this error message on multiple files that I have tried to export. Each file plays fine and has no issues, but every time I try to export, this message pops up. Any advice would be greatly appreciated, thank you!
08-02-2022 02:25 AM
I'm unsure of which settings you're using to export the file with the EOS VR Utility but let's try H.264 4:2:0 MP4 8-bit to see if this helps with the export issue you're experiencing.
10-23-2022 11:01 AM
I am also having this problem when trying to export to any of the ProRes codecs. When will Canon have a fix for this?
11-03-2022 11:21 AM
I'm also having the same issue. After my tenth call, I was finally notified that even though I'm paying for a subscription for this software, it WILL NOT work with any Apple Silicon computers. Meaning all the new mac computers. Nice to know. So, now I have purchased a $2000 lens and am being forced to pay a monthly subscription for a software that won't work and they have no timeline for when they'll update it. Would be super to know before you buy. a $2000 product that it's not compatible with new Macs. Maybe a sticker would help? Argggg....
03/02/2023: New Firmware Updates Are Available:EOS R7 - Version 1.3.0EOS R10 - Version 1.3.0
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
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