I did. It was waiting for a long period of time until Canon finally got around to supporting the format that their camera captures. As of fairly recently the VR Utility will support RAW ProRes.
I'm also having the same issue. After my tenth call, I was finally notified that even though I'm paying for a subscription for this software, it WILL NOT work with any Apple Silicon computers. Meaning all the new mac computers. Nice to know. So, n...
