03-06-2023 11:44 PM - last edited on 03-07-2023 09:37 AM by Danny
Trying to download the EOS Utility for a new camera (90D) and aoso update Digital Photo Professional for an iMac. I can download the DMG file but when I attempt to open it I get this error message "universal installer quit unexpectedly." Using Terminal to mount it didn't help. Using 3rd party DMG opening apps also didn't work.
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03-07-2023 12:34 PM
I did find the UnversalInstaller and enabled that on my iMac. But no change. I called Canon and they said Ventura OS is very new and Canon Apps are having big issues with it, but recommended I use a mobile device for now until they solve the bugs with Ventura.
03-07-2023 07:00 AM
Are the necessary permissions set in the Privacy and Security section?
03-07-2023 10:52 AM
I believe so. See attached. The last one is when I click on the DMG file in question and hit Command - I.
03-07-2023 10:54 AM
Are Full Disk Access and Files and Folders also authorized?
03-07-2023 11:25 AM
The Installer was not authorized, so I enabled and restarted my computer. No change. The last screenshot is the error message I am getting.
03-07-2023 11:40 AM
Here is what my computer shows:
I do see that Installer app listed, but it is unchecked on my computer.
Maybe select the "+" button and see if UniversalInstaller shows up.
If that fails you could give Canon a call at 1-800-OK-CANON.
03-07-2023 12:34 PM
I did find the UnversalInstaller and enabled that on my iMac. But no change. I called Canon and they said Ventura OS is very new and Canon Apps are having big issues with it, but recommended I use a mobile device for now until they solve the bugs with Ventura.
03-07-2023 12:40 PM
I am having no trouble with DPP or EOS Utility on my MacBook Air M2 with Ventura, but that is perhaps because I had them installed with macOS 12.m (but I have installed updates with Ventura installed).
03-07-2023 12:44 PM
I am also having no issues with DPP, but like you, I had it previously installed. I cannot update it however.
Thanks for your help.
09-10-2023 07:23 PM
I am having the same issue with the installers on MacOS.
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
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