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Cannot install Digital Photo Professional on Mac

nscherer
Apprentice

DPP version 4.16.10, Mac Monterey 12.4, error = universal installer quit unexpectedly.

Process: UniversalInstaller [15886]
Path: /var/folders/*/UniversalInstaller.app/Contents/MacOS/UniversalInstaller
Identifier: UniversalInstaller
Version: ???
Code Type: X86-64 (Native)
Parent Process: Exited process [15885]
Responsible: OFICore [15880]
User ID: 501

Date/Time: 2022-07-11 17:58:43.0625 -0600
OS Version: macOS 12.4 (21F79)
Report Version: 12
Bridge OS Version: 6.5 (19P5071)
Anonymous UUID: 5CB4F9F4-7C3F-4F55-6BE2-BC3C54E42259


Time Awake Since Boot: 34000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [15886]

VM Region Info: 0 is not in any region. Bytes before following region: 4294967296
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
__TEXT 100000000-100093000 [ 588K] r-x/rwx SM=COW ...rsalInstaller

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 UniversalInstaller 0x100036459 canonsoft_uix::CUIxFileWriter::Write(char const*, unsigned long, unsigned long) +

<thread stuff snipped to stay within 20,000 character limit>

Binary Images:
0x100000000 - 0x100092fff UniversalInstaller (*) <769d29fa-77dd-3d68-be77-fedf8077a9eb> /private/var/folders/*/UniversalInstaller.app/Contents/MacOS/UniversalInstaller
0x7ff8097c8000 - 0x7ff809ccafff com.apple.CoreFoundation (6.9) <f8e45ef9-9fd2-3331-bb1b-703d5dacdaf1> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7ff80a64a000 - 0x7ff80aa06fff com.apple.Foundation (6.9) <ceb9e591-a1ad-3ebc-ab8d-410f4ff96307> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7ff80c246000 - 0x7ff80d0d4fff com.apple.AppKit (6.9) <832ad371-d3b8-3061-b4e2-1c4e0cffce0b> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7ff80977b000 - 0x7ff809786fff libsystem_pthread.dylib (*) <bc574849-1aae-31e7-b350-916dda999d97> /usr/lib/system/libsystem_pthread.dylib

<other stuff snipped>

Model: MacBookPro16,1, BootROM 1731.120.10.0.0 (iBridge: 19.16.15071.0.0,0), 8 processors, 8-Core Intel Core i9, 2.4 GHz, 64 GB, SMC
Graphics: Intel UHD Graphics 630, Intel UHD Graphics 630, Built-In
Graphics: AMD Radeon Pro 5500M, AMD Radeon Pro 5500M, PCIe, 8 GB
Display: Color LCD, 3072 x 1920 Retina, MirrorOff, Online
Display: HP E273, 1920 x 1080 (1080p FHD - Full High Definition), MirrorOff, Online
Display: HP E273, 1920 x 1080 (1080p FHD - Full High Definition), Main, MirrorOff, Online
Memory Module: BANK 0/ChannelA-DIMM0, 32 GB, DDR4, 2667 MHz, Micron, MT40A4G8BAF-062E:B
Memory Module: BANK 2/ChannelB-DIMM0, 32 GB, DDR4, 2667 MHz, Micron, MT40A4G8BAF-062E:B
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x7BF), wl0: Jul 12 2021 18:02:56 version 9.30.464.0.32.5.76 FWID 01-c081cfed
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
PCI Card: pci1b73,1100, USB eXtensible Host Controller, Thunderbolt@72,0,0
PCI Card: ethernet, Ethernet Controller, Thunderbolt@71,0,0
PCI Card: pci8086,15d4, USB eXtensible Host Controller, Thunderbolt@73,0,0
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: Cable Matters USB-C Video Cable
USB Device: USB30Bus
USB Device: USB2.0 Hub
USB Device: KB800HM Kinesis Freestyle2 for Mac
USB Device: USB audio CODEC
USB Device: USB 2.0 Hub
USB Device: AS2105
USB Device: 2.4G Receiver
USB Device: T2Bus
USB Device: composite_device
USB Device: Touch Bar Backlight
USB Device: Touch Bar Display
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Headset
USB Device: Ambient Light Sensor
USB Device: FaceTime HD Camera (Built-in)
USB Device: Apple T2 Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 63.5
Thunderbolt Device: 107024-BLK, Cable Matters Inc., 1, 27.1
Thunderbolt Bus: MacBook Pro, Apple Inc., 63.5

2 REPLIES 2

NatalyaP
Product Expert
Product Expert

Greetings nscherer,

Our software uses a universal installer for installing software on to a computer. Errors that may come up during installation may be caused by either the other software on the computer or the operating system. When downloading the installation file from our website, please run it from the folder it was downloaded to in case you have moved the file to a different folder. We recommend downloading and installing the software from the hard drive inside the computer in case you are running the file from a USB flash drive.

Please check to see if there is any security software or settings on your computer that may be causing a conflict when attempting to install Digital Photo Professional 4. In case you have a prior version installed then please remove it prior to installing the latest version to see if it installs.

If possible, please test to see if the software will install on a different computer. In case it does then the issue may be with the first computer and we would suggest to contact Apple for further assistance.

I would be fascinated to hear how moving the installer to a different directory can cause the installation to fail, though I didn't do that.  I'm installing from the hard drive and I don't think I have any security software causing a problem.  Other installers work fine.  I do not have another Mac to try it on.  Do you have any suggestions specific to the error I posted?  Because that looks like boilerplate "did you try turning it off and back on" kind of stuff.

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