DPP4 extractor fails to expand files

[MB1971]

I just downloaded the dppw4.18.10-installer and extracted the file with the default Microsoft windows extractor.  When I click on the extracted installer, I get the message "Failed to expand the Files".  I tried to download earlier versions of Digital Photo Professional 4 from the Canon USA software page but keep getting the same result.

[Stephen]

Hello, and welcome to the Canon Community!

To help the community assist you better, we need a bit more information:

- What is the exact model of your Canon product? (It can usually be found on the top or front of the unit.)
- Are you seeing any error messages?
- Which version of Windows or macOS are you using?
- You can obtain the current version of Digital Photo Professional from https://canon.us/dpp 

Any additional details you provide will help the community better understand your issue.

If you are in the United States and need urgent support, please click HERE to visit your My Canon Account for personalized support options.

If you are outside the USA, please click HERE to find support options for your country.

Thank you, and have a great day!

[MB1971]

My C drive is getting short on space so I began the process of trying to uninstall certain programs from C drive and reinstalling on D drive.  Currently I have an older Canon MG6620 and a now two year old Canon PRO-200.  I tried to go ahead and reinstall the 6620 on D drive but was not given a choice as to the path of installation and had no choice but to reinstall back on C drive, which I did with no problem.  Afterwards, I tried again to run the dppw4 software and it installed normally, but again I had no choice but drive C.  Am I missing something or does the printer software have to be installed on the same drive as the operating system?  The compter I have is a 2016 Alieanware area 51 With a solid state C drive and a 2TB D drive.  I know it's becomming a bit dated but is still fast enough to run Microsoft Flight Simulator 2020 with no problems (my other pastime in addition to my photography hobby).  I have plenty of storage space on D but every time i get a windows update, it seems my C drive shrinks!

[Hazel_T]

Hi MB1971,

We're glad to hear you were able to install Digital Photo Professional 4 on your computer. That program does need to be installed on the main drive for your computer, since that is typically the C drive it makes sense that is where it installed on your computer.

Through Canon forum support we only have information on our camera equipment and camera software. For information on your printer drivers and assistance with your printers you will need to call in to the printer support team. They can be reached at 1-800-652-2666 from 9 a.m. to 6 p.m. Eastern time Monday through Friday.