Hi vermontphoto,
I'm sorry to hear some of your photos aren't showing in Image Capture. Through Canon support we only have information on products and services offered directly through Canon, so we have limited information on Image Capture. To troubl...
Hi Yapstam,
If you haven't updated your EOS VR Utility yet we would recommend updating it. Sometimes if the software is a version or two out of date it can cause issues converting or viewing files. If you need a link to where the current version is a...
Hi Mjohnkennedy,
I understand your concern with not being able to log in to the Canon Camera Connect app. There was an update and it does now require a log in to use the app, so the camera and phone will not fully connect until you are signed in.
The...
Hi Sajan,
I'm sorry to hear you're having issues with the auto focus on your EOS R5 Mark II. We haven't received reports of firmware 1.0.3 breaking focus on that camera. One general thing we would recommend would be double checking your settings. Whe...
Hi borrange,
I understand your concern with the EOS C80 operating differently with the USB port. Through Canon support are limited on the trouble shooting we can offer on non-Canon equipment. We only have information on functionality and compatibilit...
