Hi knutb,
I'm sorry to hear you are having issues with your RC-IP 1000 controller. Since the cameras are responding correctly to the web controls that indicates the cameras are set up correctly and operating correctly. Typically if there was an issue...
Hi rgl47,
I'm sorry to hear you're having focus issues with your lens when it is zoomed all the way out. The Lens Drive when Autofocus Impossible would technical keep the lens from hunting for focus, but it could also prevent it from focusing. Disabl...
Hi stevet1,
As jrhoffman75 mentioned DPP4 can only read RAW files from Canon cameras. If RAW files from a different manufacturer's camera was loaded the thumbnail would show a question mark, there likely wouldn't be an EXIF data, and the file likely ...
Hi Jbloo,
EOS Utility 2 cannot recognize newer cameras like the EOS R7, so that software will not work for your camera. The EOS R7 is compatible with EOS Utility 3, but it needs a newer version of the software than what can fun on High Sierra. The ve...
Hi Mikehunt,
It would be good to double check that you have the newest version of EOS Utility 3 installed on your computer. Sometimes if it is an older version issues like this can happen. The newest version would be listed on the product page for yo...
