2 hours ago I unboxed a brand new Canon LIDE 400.
I started to test it, but I see stripes on the left side for every scan. See following pictures:
1) ScanGear preview - white paper as background
2) Result of the scan, white bright paper as a background + postcard - there are visible stripes over the postcard as well
Is it repairable, is it a defective piece? Should I ask for a replacement? What's the cause?
Because your scanner appears to require service, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:
@almatri I got a replacement. The first one was terrible as showed on my photos. The second one output is similar to yours.
Canon is just selling a piece of crap. I don't plan to buy anything from this company in the future.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM