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Scanner LiDE 400 - stripes defect

Vity
Apprentice

2 hours ago I unboxed a brand new Canon LIDE 400.

I started to test it, but I see stripes on the left side for every scan. See following pictures:

 

1) ScanGear preview - white paper as background

 

scanner1.png

 

2) Result of the scan, white bright paper as a background + postcard - there are visible stripes over the postcard as well

 

scanner2.jpg

 

Is it repairable, is it a defective piece? Should I ask for a replacement? What's the cause?

 

Thank you.

 

4 REPLIES 4

Patrick
Product Expert
Product Expert

Hi Vity,

 

Because your scanner appears to require service, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com



 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

I don't think it's regarding service, mine is new and it's doing the same.

almatri
Apprentice

I have exactly the same problem, it seems is a defective product. I hope they give me a new one. imagen2.jpeg

Vity
Apprentice

@almatri I got a replacement. The first one was terrible as showed on my photos. The second one output is similar to yours.

Canon is just selling a piece of crap. I don't plan to buy anything from this company in the future.

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