Canon 400 Lide - Lines appeared on Scan.

[Kalligraf]

Hello, 

Yesterday, I bought a Canon 400 lide scanner - after many hours of testing .. I realized that the scanner cannot scan a particular paper. The scan shows stripes but the paper does not have any stripes.... 

The strangest things is that when I was scanning this paper on a regular all-in-one printer - the scan was ok. 

Please check the photos and let me know if you can make any sense of it (-because I can't at the moment)

1 photo: Scan from Canon 400 lide
2 Photo Scan from All in one Printer
 Scan from Canon 400 lideScan from All-in-one Printer

[Stephen]

Hello!

I’m sorry to hear that you’re having trouble with your scanner. To help the community assist you better, we need a bit more information:
- Are you seeing any error messages?
- Which version of Windows or macOS are you using?
- Is the USB-C cable we provided plugged directly into your computer, not a hub or dock?
- Did you install the Canon software during the initial setup? If not, grab it from https://canon.us/LiDE400setup 

Any additional details you provide will help the community better understand your issue.

If you are in the United States and need urgent support, please click HERE to visit your My Canon Account for personalized support options.

If you are outside the USA, please click HERE to find support options for your country.

Thank you, and have a great day!

[Kalligraf]

Thanks for the fast reply. 

I just found how to solve: Neet to put Descreen ON and Unsharp Mask OFF. 

It removes the stripes - but image less sharp...

[normadel]

What is the paper? It looks like it has a texture.

[Kalligraf]

Yes it has a printed texture. The paper is yellow and mat A4.

[normadel]

Well, the two scanners "see" the texture and color differently. No surprise.