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PIXMA TS9521C scanning with streaks

printyprincess
Apprentice

Hello. My PIXMA TS9521C is scanning with streaks and has ever since I got it on Christmas. It does not do it with everything, and at first I saw it only doing it with nonmatte paper so I figured that was why. However, as you see below its doing it with matte paper as well. Ive tried cleaning the glass of the scanner and it still does it. Is this a defect or is this just how this printer scans? It does not do it all over the page, just in certain areas.examp2.PNGexamp.jpg.

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

Based on this type of issue, I recommend reaching out to Canon support. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you. 

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