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PIXMA TS9520a scanning with black streak in document scan mode

TS2024
Apprentice

OS: Windows 11
Printer: Canon Pixma TS9520a
Scanning Software: Canon IJ Scan Utility

When scanning documents through the ADF-Manual Duplex mode, the scanner creates a long black streak on the document. It's always in the same approximate location (see below images). This only happens when using the ADF tray and document scan, not if I use "auto" and place it directly on the scanner glass.

I really need to fix this because I can't have all the documents I scan contain a black streak. This is a brand new Pixma TS9520a. I just purchased it on September 6, 2024

black-streak-example-document-scanning.png

black-streak-example-page-01-ADF-manual-duplex-scanning.pngblack-streak-example-page-02-ADF-manual-duplex-scanning.png

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