11-04-2020 02:06 PM
2 hours ago I unboxed a brand new Canon LIDE 400.
I started to test it, but I see stripes on the left side for every scan. See following pictures:
1) ScanGear preview - white paper as background
2) Result of the scan, white bright paper as a background + postcard - there are visible stripes over the postcard as well
Is it repairable, is it a defective piece? Should I ask for a replacement? What's the cause?
12-11-2020 01:54 PM
Because your scanner appears to require service, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:
02-13-2023 08:05 PM
I don't think it's regarding service, mine is new and it's doing the same.
02-13-2023 08:01 PM - edited 02-13-2023 08:02 PM
I have exactly the same problem, it seems is a defective product. I hope they give me a new one.
02-14-2023 02:27 AM - edited 02-14-2023 02:28 AM
@almatri I got a replacement. The first one was terrible as showed on my photos. The second one output is similar to yours.
Canon is just selling a piece of crap. I don't plan to buy anything from this company in the future.
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