Just bought the new Canon ImageFormula R40 and it will not work with MAC OS Sequoia. Upon trying to scan a document I get "CaptureOnTouch" is damaged and can't be opened. You should move it to the trash.
Do we have an updated driver (I dont see one) or a workaround? Otherwise I will have to return this product.
harveysnyderiii can you tell us what MacOS and what processor you are using? I just submitted a support request like you suggested and will see what they say. I have the Mac mini M4 Pro running MacOS Sequoia 15.2 which does not appear to work with the current Canon software. The R40 support page seems to show no support past MacOS Monterey V12.
I just got this reply from Canon support which states there may be a new driver coming: "Thank you for contacting Canon product support. I apologize that the driver has yet to be updated for the latest Mac operating system. I assure you that our Engineers are working on updating the drivers for all our products. Our engineers got access to Sequoia at the same time it was released to the public. They will get to the R40, but we do not have an estimated date. Please consider that they also need time for testing drivers. As soon as an updated driver is available, it will be added to the Canon website. Please let us know if we can be of any further assistance. Thank you for choosing Canon."
Fingers crossed this becomes a reality as I do prefer the Canon scanning software.
I followed your steps so I too can get help with getting the Twain driver for my MAC OS version 15.3. However, I don't know where I can find the email portion so I can contact Canon too. I am having lots of frustration looking how to resolve this issue, so I can use my new R40 scanner. Or if someone from Canon reads these, can they please assist me in this process. Thanks...
5 calls to Canon customer service, & I finally got a solution for my Mac that now has my new RS40 working. Steps: Delete CaptureOnTouch from applications & disconnect unit from computer. Close all other programs. Next, go to Canon website & load the Driver for OS version Sonoma (even tho I have Sequoia. You don't need to reset your Mac for Sonoma). After Driver is downloaded, then download CaptureOnTouch (COT), following the directions about when to reconnect the RS40, etc. I have now successfully several hundred photos & documents on my new RS40. I did have to repeat the entire procedure once when I was trying to reset the dpi & CaptureOnTouch locked up on me. Hope this helps.
